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Security Passwords

When creating a password for your mobile device:

  • If possible, use numbers and symbols as well as letters
  • Don’t use your PIN or re-use other passwords
  • Don’t use family names or birthdays as these are easy to guess
Security App stores

Only download mobile apps from official app stores such as the iTunes app store, Google Play store and Blackberry App World. Our apps are only available from official app stores.

Security In public places

When you’re using Mobile Banking in a public place, make sure people can’t look over your shoulder, you can get a privacy screen for your tablet to make it harder for people to see what you’re doing.

Security Text messages and emails

Fraudsters often send unsolicited text messages and emails to try and get you to tell them your personal information.

  • RBS will never ask you for your full PIN or password.
  • Never respond to any unexpected or suspicious emails.
  • Don't click on any links or attachments within unexpected or suspicious emails.
Security About your device

We recommend that you don’t remove any security controls from your handset/device (this is know as jailbreaking or rooting). Make sure you keep your device’s operating system up to date – upgrades often include increased security measures.

Security Websites and apps

Don’t download content from websites unless you are sure that the website is reputable – this will help to avoid downloading malicious software that enables others to access your personal information. 

Security Operating system updates

The latest operating systems - such as Windows XP and above and Mac OS X - can automatically keep themselves up-to-date.

This typically means that you have the option to have updates automatically downloaded as soon as they're available, helping to protect your computer from security breaches. Take the time to review your settings.

You can find out more about updating your operating system by visiting the Microsoft or Apple websites.

Microsoft Update 

Apple Software update

It is important to keep ALL software up to date, including Adobe and Java.

Security Secure networks

Many laptops and handheld computers now come with built-in wireless networking.

And the most common wireless device that could introduce risk at home is the wireless router used to connect your computer to the internet.

Most wireless routers are delivered without their security features turned on. Leaving your wireless network unprotected could be an open door for nosy neighbours - or even worse - malicious attackers searching for wireless networks to break into.

Attackers who access your network could anonymously hijack your internet connection and steal personal information stored on your computer.

How to secure your wireless router at home

If you are not sure how to complete some of these tasks, ask someone with computer experience whom you trust to help.

Refer to the documentation that came with your hardware to find out how to protect the router 

Make sure that every computer using your wireless router has a firewall 

Use a strong password to access the wireless router 

Enable WPA 2 encryption instead of WEP where possible as it is a stronger solution.

Get Safe Online provides guidance about how to protect a wireless network.

Security Card readers

You need a card reader for the following Digital Banking transactions:

  • Set up or change a single or regular payment
  • Make a payment for the first time online 
  • Create or amend a Standing Order
  • Change the PIN or password you use to log in to Digital Banking
  • Change your mobile phone details

The card reader provides additional security - the reader generates a code when you put in your debit card. This code is unique, and you have to enter it on your computer keyboard which makes it difficult for criminals to steal money from your account.

We will never ask you to use your card reader to log in to Digital Banking, and we will never phone you and ask for your card reader details.

When you use your card reader for the first time, you need to activate the reader as follows:

  • Log in to Digital Banking
  • Choose the 'Security' menu
  • Choose 'Enable card reader' 
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