Our service status

How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

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Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause for you.

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Icon expand Websites

 

 

Service working normally.

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Icon expand Digital Banking

 

 

Service working normally.

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Icon expand Mobile Banking

 

 

If you are an iPhone or iPad user and have updated to the latest version of the app, you will be asked to confirm your mobile number. This is part of planned improvements for the app. Please follow the on screen instructions and you’ll be able to access the app again.

All iPhone users will need to re-enable Touch ID through the More menu in the app. Click on More > Touch ID > Enable Touch ID.

If you are having problems logging in with your Passcode, click on Forgot Passcode and follow the instructions to reset your Passcode. You will need your Digital Banking Customer Number, PIN and Password.

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Icon expand Payments

 

 

Service working normally.

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Service working normally.

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Icon expand Branch

 

 

Service working normally.

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Icon expand ATM

 

 

Due to essential maintenance you will be unable to use your Debit card at International ATMs between 2am and 4am UK Time on the morning of Thursday the 28th of May. There may be a requirement to extend the service outage to 6am depending on how our maintenance changes progress.

During this time you will still be able to use your Debit card at Point of Sale and UK ATMs.

Credit cards are unaffected.

Sorry for any inconvenience.

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