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What information do I need to sign up for Mobile Banking?
You’ll need to provide your mobile phone number, RBS debit card number and Digital Banking login details. To access third party payments, Pay Your Contacts and Get Cash, you will need to register your mobile number in Digital Banking.
The mobile app is available to people aged 11 and over with a mainland UK mobile number starting 07 and an RBS personal account with a debit card. Third party payments and Pay Your Contacts are only available to people aged 16 and over.
Is the Mobile Banking app secure?
The app has in-built security to safeguard you. All data is encrypted, and your password is uniquely linked to the copy of the app that’s on your phone or tablet.
What accounts can I access with the Mobile app?
First of all, you’ll need to open a RBS current account before you can use Mobile Banking. After that, you’ll have full access to your RBS current and savings accounts, credit cards, personal loan and mortgage.
How long does it take to get started with Mobile Banking?
Once you’ve completed the sign-up process, we’ll send you a text message within 48 hours to let you know that you can login and start using the service.
Do I get charged for using the service?
It’s free to use the service itself, but you will still have to pay for any account charges (such as unauthorised overdrafts). Aside from that, you will have to pay your usual mobile phone bill, and you may have to pay for Wifi access. Standard network charges apply. Please refer to your network provider for their charges.