976x436_LM-lady_phone_beach

Banking with our mobile app

Don't let your banking keep
you indoors

Get the app

App available on selected smartphones, to RBS customers with Digital Banking and UK mobile number beginning 07

Mobile Banking

Manage your account on your mobile

Click the options below to find out more about how Mobile Banking can benefit you.

Balances

Check your balance at any time

Open up the Mobile Banking app to check your current or savings account balance and transfer money between accounts. You can even search your transactions back seven years.

If you use an Android, iPhone, BlackBerry 10 or Windows phone, you can view transactions from up to seven years ago on some accounts. This feature is also available on our iPad app.

Get the app
Check your balance at any time

Balances

Check your balance at any time

Open up the Mobile Banking app to check your current or savings account balance and transfer money between accounts. You can even search your transactions back seven years.

If you use an Android, iPhone, BlackBerry 10 or Windows phone, you can view transactions from up to seven years ago on some accounts. This feature is also available on our iPad app.

Get the app

Payments and Transfers

Pay your bills and friends

To pay other people using Mobile Banking, you will need to set them up as a payee in Digital Banking first using your card reader. Once they’re set up, you will be able to make payments using just your mobile app.

Don’t have a card reader? Log in to Digital Banking and click ‘Security' to order one.

Payments are available on Android, iPhone, BlackBerry10 and Windows. This feature is also available on our iPad app.

Get the app
Pay your bills and friends

Payments and Transfers

Pay your bills and friends

To pay other people using Mobile Banking, you will need to set them up as a payee in Digital Banking first using your card reader. Once they’re set up, you will be able to make payments using just your mobile app.

Don’t have a card reader? Log in to Digital Banking and click ‘Security' to order one.

Payments are available on Android, iPhone, BlackBerry10 and Windows. This feature is also available on our iPad app.

Get the app

Paym

Receive money through the Paym service

Now it’s easy for friends to send you money – even if they’re a customer with a different bank.

All you need is Paym. It’s a service that’s available to customers of most of the UK’s leading banks and building societies.

How does it work?

To use Paym, you need to register using the latest version of the Mobile Banking app. Open the app and select Paym from the menu. You’ll find all the registration details there.

Paym is available on most personal accounts and the list of eligible accounts will show during the registration process. When registering you need to select the account in which you wish to receive payments.

After you’ve registered, your friends just need to use their bank’s own mobile app to send you money using Paym. They don’t need to know your account number or sort code. All they need is your name and mobile phone number and they’ll be able to send money to your account.

Paym is available on Android, iPhone, BlackBerry10 and Windows.

Get the app Paym Terms & Conditions
Receive money using the Paym service

Paym

Receive money through the Paym service

Now it’s easy for friends to send you money – even if they’re a customer with a different bank.

All you need is Paym. It’s a service that’s available to customers of most of the UK’s leading banks and building societies.

How does it work?

To use Paym, you need to register using the latest version of the Mobile Banking app. Open the app and select Paym from the menu. You’ll find all the registration details there.

Paym is available on most personal accounts and the list of eligible accounts will show during the registration process. When registering you need to select the account in which you wish to receive payments.

After you’ve registered, your friends just need to use their bank’s own mobile app to send you money using Paym. They don’t need to know your account number or sort code. All they need is your name and mobile phone number and they’ll be able to send money to your account.

Paym is available on Android, iPhone, BlackBerry10 and Windows.

Get the app Paym Terms & Conditions

Pay Your Contacts

Pay your friends with their mobile number

Paying money to anyone with a valid UK Visa debit, credit or prepaid card is simple – all you need is their mobile number and your Mobile Banking app. Open your Mobile app, click on the ‘Pay Your Contacts’ option, enter their mobile number, the amount you want to pay them and add a personal message.

If the person you’re paying is an RBS Mobile app user, they’ll receive a text and the money will be in their account instantly. 

It doesn’t matter if the person you’re paying doesn’t have the RBS Mobile app. They just need to have a valid UK Visa debit, credit or prepaid card and a UK mobile. We’ll send them a text message to let them know the money is waiting, and a link to click. Separately, you will have to let them know how much you've sent them. When they follow the link in the message, enter their Visa card number and the amount they’re expecting from you, we’ll deposit the money in their account within 48 hours.

Once we’ve notified your contact, they have seven days to collect a payment. And we’ll send you a text message when they’ve collected the payment and your balance has been debited.

Some important information

Pay Your Contacts lets you send money to someone aged 16 and over with a UK mobile number who has a RBS Mobile Banking app, or a valid UK Visa debit, credit or prepaid card. You must have available funds to send from your account (including any overdraft facility). There is a maximum payment of £250 a day, which is separate from daily withdrawal and Get Cash limits.

Pay Your Contacts is available for RBS customers on Android, iPhone, BlackBerry10 and Windows.

Get the app
Pay your friends with their mobile number

Pay Your Contacts

Pay your friends with their mobile number

Paying money to anyone with a valid UK Visa debit, credit or prepaid card is simple – all you need is their mobile number and your Mobile Banking app. Open your Mobile app, click on the ‘Pay Your Contacts’ option, enter their mobile number, the amount you want to pay them and add a personal message.

If the person you’re paying is an RBS Mobile app user, they’ll receive a text and the money will be in their account instantly. 

It doesn’t matter if the person you’re paying doesn’t have the RBS Mobile app. They just need to have a valid UK Visa debit, credit or prepaid card and a UK mobile. We’ll send them a text message to let them know the money is waiting, and a link to click. Separately, you will have to let them know how much you've sent them. When they follow the link in the message, enter their Visa card number and the amount they’re expecting from you, we’ll deposit the money in their account within 48 hours.

Once we’ve notified your contact, they have seven days to collect a payment. And we’ll send you a text message when they’ve collected the payment and your balance has been debited.

Some important information

Pay Your Contacts lets you send money to someone aged 16 and over with a UK mobile number who has a RBS Mobile Banking app, or a valid UK Visa debit, credit or prepaid card. You must have available funds to send from your account (including any overdraft facility). There is a maximum payment of £250 a day, which is separate from daily withdrawal and Get Cash limits.

Pay Your Contacts is available for RBS customers on Android, iPhone, BlackBerry10 and Windows.

Get the app

Touch ID

Log in using your fingerprint

A quick and convenient way to login to your app using your the fingerprint you registered under Touch ID. This option is available to iPhone 5S, 6 and 6 Plus users with an iOS8 or higher operating system. Simply login once you’ve updated the app and go to the ‘More Menu’ to enable this option.

How to register

rbs touch_id_screen_01

Step 1 - Make sure that you have Touch ID enabled on your iPhone. 

rbs touch_id_screen_02

Step 2 - Make sure you have downloaded the latest version of the Natwest iPhone app from the app store.

rbs touch_id_screen_03

Step 3 - When you log in to the app you will see this screen and you can choose to enable Touch ID (to turn it off at any point, go to the app's 'More' menu).

rbs touch_id_screen_04

Step 4 - Once you launch the app after enabling Touch ID, you will be able to log in using either Touch ID or your app passcode.

Get the app
Log in using your fingerprint

Touch ID

Log in using your fingerprint

A quick and convenient way to login to your app using your the fingerprint you registered under Touch ID. This option is available to iPhone 5S, 6 and 6 Plus users with an iOS8 or higher operating system. Simply login once you’ve updated the app and go to the ‘More Menu’ to enable this option.

How to register

rbs touch_id_screen_01

Step 1 - Make sure that you have Touch ID enabled on your iPhone. 

rbs touch_id_screen_02

Step 2 - Make sure you have downloaded the latest version of the Natwest iPhone app from the app store.

rbs touch_id_screen_03

Step 3 - When you log in to the app you will see this screen and you can choose to enable Touch ID (to turn it off at any point, go to the app's 'More' menu).

rbs touch_id_screen_04

Step 4 - Once you launch the app after enabling Touch ID, you will be able to log in using either Touch ID or your app passcode.

Get the app

Get Cash

Get cash without your debit card

We love Get Cash, our award-winning feature that lets you withdraw money without using your bank card. We think you will, too. It’s perfect for those times when you need small amounts of cash but don’t have your wallet or purse to hand. Get Cash is another way our Mobile app makes your everyday banking easier.

How does it work?

With Get Cash you can quickly choose an amount of cash that you would like to withdraw from within the app. We will then provide you with a secure cash code that will be valid for 3 hours and can be used at any RBS, NatWest or Tesco cash machine to withdraw your cash. You can use this cash code yourself or text it to someone else. You can use this service up to twice a day, but can only have one cash code at any one time. If the code expires, the funds will re-credit your account within 24 hours.

To use this service:

  • Get Cash allows a maximum withdrawal limit of £250 per working day and this must be within the daily withdrawal limit for your debit card.
  • There is a maximum limit of 2 Get Cash withdrawals per day.
  • You must have at least £10 available funds to withdraw from your account (including any overdraft facility).
  • We must have your correct mobile number in our records.
  • You must have have an active debit card for your account.

Get Cash is available on Android, iPhone, BlackBerry10 and Windows.

Get Cash won a Gold Cannes Lion at the 2013 Cannes Lions International Festival of Creativity.

Get the app

Get Cash

Get cash without your debit card

Get Cash

Get cash without your debit card

We love Get Cash, our award-winning feature that lets you withdraw money without using your bank card. We think you will, too. It’s perfect for those times when you need small amounts of cash but don’t have your wallet or purse to hand. Get Cash is another way our Mobile app makes your everyday banking easier.

How does it work?

With Get Cash you can quickly choose an amount of cash that you would like to withdraw from within the app. We will then provide you with a secure cash code that will be valid for 3 hours and can be used at any RBS, NatWest or Tesco cash machine to withdraw your cash. You can use this cash code yourself or text it to someone else. You can use this service up to twice a day, but can only have one cash code at any one time. If the code expires, the funds will re-credit your account within 24 hours.

To use this service:

  • Get Cash allows a maximum withdrawal limit of £250 per working day and this must be within the daily withdrawal limit for your debit card.
  • There is a maximum limit of 2 Get Cash withdrawals per day.
  • You must have at least £10 available funds to withdraw from your account (including any overdraft facility).
  • We must have your correct mobile number in our records.
  • You must have have an active debit card for your account.

Get Cash is available on Android, iPhone, BlackBerry10 and Windows.

Get Cash won a Gold Cannes Lion at the 2013 Cannes Lions International Festival of Creativity.

Get the app

Get Cash

Mobile Banking

What you need to get started

  • Your Digital Banking Customer Number
  • A UK mobile number beginning with 07
  • Download the app - It is available on iOS, Android, Windows & BlackBerry10

To use the mobile app, you need to be set up for RBS Digital Banking. When you sign up for this, you will get a customer number which is your date of birth (DDMMYY) followed by 4 digits.

Retrieve your Customer Number View our Step by Step guide

How to download the app

Get started

The Mobile Banking Community

Join the conversation

woman-using-laptop-on-sofa

Head to our Online Community where you can ask questions and give advice to other Mobile Banking customers.

You can share your experience of using the mobile app and any top tips you have discovered.

Join the conversation

Give us feedback

couple-sat-on-sofa-using-tablet

We're always trying to find ways of making the mobile app better.

Do you have any suggestions for us? Tell us what you'd like to see.

Give us feedback

Next steps

Current accounts

Want the app but don't have an account with us?

Set Tab for lightbox