Our video banking service allows customers to meet with a video banking adviser without having to visit a branch.
Video banking is currently available to Royal Bank of Scotland personal customers. Customers who prefer a face-to-face appointment can arrange one – by video – at a time and location convenient to them.
We connect with the customer using a live video link, either at their home, or in branch. The video banking advisor can conduct a Financial Health Check or discuss a personal loan, credit card or overdraft, as well as opening a current or savings account. All they need is a device with a camera such as a smartphone, tablet, laptop or desktop PC with webcam.
This service is available to customers from 9am - 8pm Monday to Friday and on a Saturday from 9am - 3pm. Appointments can be booked through any branch, over the phone on 0345 90 00 400 or via webchat.