What's new in Digital Banking | Royal Bank of Scotland

What's new in Digital Banking

What's new in Digital Banking

Find out about the latest updates to your Digital Banking below...

Digital Banking is available to those aged 11 and over with an eligible Royal Bank of Scotland account.

Latest improvements

Fresh look

We’re giving Digital Banking a fresh new look.

We recently updated the login screen and we’re now introducing this new look to our improved Transaction Search function. 

This refreshed look will gradually be rolled out across Digital Banking making the service even easier to use.

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Log in with debit or credit card

Improved transaction search

We have made it easier than ever to find a past transaction.

We have simplified the Transaction Search tool, making it easier for you to search up to 7 years of transaction history as and when you need to.

Transaction search update
Show me how to...

Do more with your Digital Banking by visiting our ‘show me how to…’ page.

This page has now been personalised to give you the best experience possible for personal, private & business customers.

Here you will find all the information you need to make the most of your Digital Banking.

Show me how to
Show me how
Past updates

Log in with your debit or credit card

Forgotten your customer number? Log in using your debit or credit card.

If you have forgotten your customer number and need help to login to your Digital Banking, you can now log in using the long number on your debit or credit card.

At the login page you can now choose to your debit or credit card or continue to log in using your customer number.

Log in now
Log in with debit or credit card

Want to set up a payment for a future date? 

We have made it easier to set up future dated payments.

We have added a 'Select a date' option to make it easier to set up future dated payments.

If you set up a payment to leave your account on a bank holiday or weekend you will receive a prompt letting you know that this payment will be taken the next working day.

Can I change a
scheduled payment

Mailbox

More letters are now available, stored within Digital Banking.

Access your banking letters within Digital Banking.

Your Digital Banking Mailbox allows you to receive important mail related to your accounts electronically. 

We’re continuing to make even more of your bank account letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.

  • We’ll automatically send letters that appear in your Mailbox by post, but you can choose to go paperless and just receive the online version, so why not make the switch to paperless mail today?
  • If you switch to paperless mail, we will send you an alert to let you know when you have new letters in your Mailbox, you can choose to receive a text alert, email or both.
  • Letters will remain in your Mailbox for up to 2 years.
  • You can download and print letters in your Mailbox at any time.

Once you’ve read your mail, you can use the Archive button to move it into the Archive folder to help keep your Mailbox tidy.

View your Mailbox More about Mailbox
Digital Banking Mailbox

Making bill payments

We have made it quicker and easier to make a new payment through Digital Banking.

  • When creating a new payment using Digital Banking, we’ll now tell you if we recognise the account details you’ve entered and give you the option of selecting the company you’re paying from our list of common payees. 
  • This improvement will help to give you added confidence when setting up a new payment.
  • You can also choose to continue to enter the details manually if you prefer.
Make a payment
Bill payments

Change a payment reference

Change a payment reference when you pay a business or individual

  • We’ve made it simpler to change the payment reference when sending a payment.
  • You now have the option to change the current reference for a payee within the same screen.
  • If you run a business it is now easier to change the reference when paying various invoices or individuals.
  • This option will quickly help you to better manage and keep track of your outgoing payments.
Manage your references
Change a payment reference
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Staying safe online

Take a minute to refresh your knowledge about how you can stay safe online. Visit the support and security centres. 

You can download Rapport to stay safe online.

What is Rapport?
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