What's new in Digital Banking | Royal Bank of Scotland

What's new in Digital Banking

What's new in Digital Banking

Find out about the latest updates to your Digital Banking below...

Digital Banking is available to those aged 11 and over with an eligible Royal bank of Scotland account.

Latest improvements

Mailbox

Your banking documents stored within Digital Banking.

Your Mailbox allows you to receive important documents and mail related to your accounts, that we will send electronically.

  • We’ll automatically send documents that appear in your mailbox by post, unless you choose to go paperless.
  • If you have chosen paperless, we will send you a text or email to let you know you have a document to read in your Mailbox.
  • All items will remain in your mailbox for up to 2 years.
  • You can download and print any of the documents in your mailbox.
  • To keep your mailbox tidy, you can use the Archive option to move it into the Archive folder.
View my Mailbox More about Mailbox
Digital Banking Mailbox
Show me how...

Do more with your Digital Banking by visiting our ‘show me how to…’ page.

Here you will find all the information you need to make the most of your Digital Banking.

Show me how to
Show me how
Past updates

Making bill payments

We have made it quicker and easier to make a new payment through Digital Banking.

  • When creating a new payment using Digital Banking, we’ll now tell you if we recognise the account details you’ve entered and give you the option of selecting the company you’re paying from our list of common payees. 
  • This improvement will help to give you added confidence when setting up a new payment.
  • You can also choose to continue to enter the details manually if you prefer.
Make a payment
Bill payments

Change a payment reference

Change a payment reference when you pay a business or individual

  • We’ve made it simpler to change the payment reference when sending a payment.
  • You now have the option to change the current reference for a payee within the same screen.
  • If you run a business it is now easier to change the reference when paying various invoices or individuals.
  • This option will quickly help you to better manage and keep track of your outgoing payments.
Manage your references
Change a payment reference

Savings interest rates

Check your savings interest rates.

Every savings account will now show a ‘View our interest rates’ link below your balance on the account summary screen.

This link can also be seen when viewing transactions on a savings account and when viewing a statement.

View your savings interest rate

Credit cards abroad

Using your credit card abroad.

Now you can register your travel plans via Digital Banking at least 24 hours before your trip and we'll do our best to ensure your holiday spending with your credit card isn't affected at all.

 

You can set this up through your Digital Banking all you need to do is:

  • Log in to Digital Banking
  • Select 'Cards' from within the left hand menu
  • Select 'Using your credit card abroad' on the page
  • Register your travel plan details

Credit card statements

View and download up to 7 years worth of credit card statements.

Download, save and print a PDF version of your statement in Digital Banking.

 

  • Simply go to ‘Statements’ and within ‘Your personal credit cards’ you will now see the additional link ‘View, save and print PDF statement transactions (up to 7 years)’.
  • Note: If you need an official statement, as proof of address for example, you can get this through Credit Card Online Services.

Other changes

We have improved the registration and re-registration process.

Should you need to register or re-register for Digital Banking, we have made this process even quicker. We have reduced the number of steps needed to register, allowing you to get online faster than ever before.

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Staying safe online

Take a minute to refresh your knowledge about how you can stay safe online. Visit the support and security centres. 

You can download Rapport to stay safe online.

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