Back to main menu
Search
Search
Overlay
Help with your card

Transactions

Card reader topics

Troubleshooting Open in new window
Getting started Open in new window
Issues with a transaction Open in new window

Troubleshooting

smartphone with chain icon

Pending transactions

Pending transactions are transactions you have made with your debit card which are waiting to be deducted from your account. You can view your pending transactions in the mobile app and via Digital Banking

Find out more Open in new window

Frequently asked questions

How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?

How can I get my money back from my closed card that has a credit balance?

I've cancelled or returned the goods or services, but haven't received a refund

Information Message

Other help with your card support

Smartphone and question mark
Card delivery Open in new window
Laptop with checklist
Fraud Open in new window
headphones
Refunds Open in new window
smartphone illustration
Help with your pin Open in new window
headphones
Card functionality Open in new window
red airplane
Going Abroad Open in new window