Support Centre

We're here to help you

Common questions

What people are asking us

If you can't find our answer above or need to contact us, ask a question of your own


Speak to an advisor

Got an emergency?

Who to call when you think there has been fraudulent activity on your account, or your card has been lost or stolen 

View emergency contact

Need help urgently

In an emergency

If you think your account has been fraudulently used, or if your card is lost or stolen, it's important to get in contact with us as soon as possible. 

Lost or Stolen



Lost or stolen cards and chequebooks 0370 600 0459  +44 1268 500 813 
Cards blocked abroad   0345 724 2424
Minicom customers 0800 917 0526   

Card or Account fraud



Bank account fraud
Includes debit card, payment and
cheque transactions

0345 300 3983 +44 125 230 8047
Credit card fraud Personal customers  0345 300 4350 +44 126 850 8020
Credit card fraud Business customers
Call your Business Manager, or call
0345 300 4351 +44 1268 508 019
Returning a call from our automated
service in relation to your debit card
0845 356 0010


If you need to talk to someone about anything else you can contact us on 03457 242 424 (Minicom 0800 404 6160) for accounts in Scotland or 0345 9000400 (Minicom 0800 068 1289 ) for accounts in England and Wales

Please visit our Security Centre to get more information about reporting fraud and further details on how we may try and contact you.

Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary. 

Give us feedback

How are we doing?

Let us know how we're doing, whether it's by visiting the Community Support Forum to talk to other customers, or telling us that you're unhappy through our complaints hub. We'd love to hear your feedback.

Do you need to make a complaint?

Join in the conversation on the Community Support Forum

Have we provided you with great service?

Submit your suggestions


Order cash and coin to collect

Collect your change order in branch

You can now place your cash and coin orders online for collection on the next business day at your local branch.

Find out more

Here for our communities

Connecting with the communities around us

We are committed to connecting with the local communities we’re a part of through many different projects and programs. Whether it’s volunteering for a cause close to their heart, raising money for a local cause or securing money to support a charity, our staff are actively supporting the communities in which they live and work.

Here for our communities

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