Direct Debit Payments – What is a Direct Debit | Royal Bank of Scotland

Direct Debits

Set up, change or cancel a Direct Debit

What is a Direct Debit?

A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

In a nutshell, Direct Debit is the simplest and most convenient way for you to pay regular and occasional bills.

 
 

RBS Direct Debits Switching Service
Move your Direct Debits to RBS

Our Switcher Service helps you to move all your Direct Debits to RBS from another UK bank account or building society. We do all the work for you so it is simple and hassle-free and it just takes 7 days.

- Any credit balance from your old account will be transferred
- Your account with your old bank will be closed
- All your Direct Debits will now come out of your RBS account

Switch your Direct Debits to RBS

 

Move some of your Direct Debits

If you only want to move some Direct Debits from another bank you need to contact the supplier who you pay the direct debit to and provide them with updated details to take the Direct Debit from your RBS bank account.

 

Just want to move one Direct Debit?

 

If you want to move just one Direct Debit from another bank you need to contact the supplier who you pay the direct debit to and provide them with updated details to take the Direct Debit from your NatWest bank account.

Just want to move one Direct Debit?

 

If you want to move just one Direct Debit from another bank you need to contact the supplier who you pay the direct debit to and provide them with updated details to take the Direct Debit from your NatWest bank account.

 
 

Move your Direct Debits between RBS accounts
Moving Direct Debits between RBS Accounts

If you have several RBS accounts and just want to move a Direct Debit from one account to another you can call us or visit your nearest branch:

Changing Direct Debits in Branch

 

Changing Direct Debits by Telephone Banking

Personal Customers (Accounts in Scotland) - 03457 242 424
Personal Customers (Accounts in England & Wales) - 0345 9000400

Minicom (Accounts in Scotland): 0800 404 6160
Minicom (Accounts in England & Wales): 0800 068 1289

Open 24 hours a day.
Calls may be recorded.

Cancel a Direct Debit

You can cancel a Direct Debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account, as long as it has not already left your account.

Before you cancel a Direct Debit you should usually let the payee know that you're about to do this.

If you believe the payment has been requested in error, please contact your local branch or our Telephone Banking webchat team.

Cancel RBS Direct Debits Online Cancel Online
Add your signposting title here… Cancel a Direct Debit online
  1. Log in to your Online Banking at www.rbsdigital.com

  2. Select 'Payments and transfers' from the left hand menu.

  3. From the 'Direct debits' section select 'Manage direct debits'.

  4. Select the appropriate Direct Debit from your Direct Debits list then select 'Cancel Direct Debit' and follow the simple instructions on screen.

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your Direct Debit at or after 8.20pm (UK time) on the day the payment is due, future payments will have been cancelled. However the payment due on that day will already have been taken and we will not have been able to retrieve it.

Cancel RBS Direct Debits by telephone Cancel by Telephone
Add your signposting title here… Cancel a Direct Debit by phone

If you could like to cancel a Direct Debit from your Royal Bank of Scotland bank account, just contact our Telephone Banking Team:

Telephone Banking

Personal Customers (Accounts in Scotland) - 03457 242 424 (Overseas +44 131 549 8888)
Personal Customers (Accounts in England & Wales) - 0345 9000400 (Overseas +44 131 242 0017)

Business Customers (Accounts in Scotland) - 0345 6002230 (Overseas +44 8457 121 121)
Business Customers (Accounts in England & Wales) - 0345 6002230 (Overseas +44 131 242 0091)

Minicom (Accounts in Scotland): 0800 404 6160
Minicom (Accounts in England & Wales): 0800 068 1289

Open 24 hours a day.
Calls may be recorded.

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