I've forgotten my Digital Banking login details, what should I do?

If you've forgotten or aren't sure of your login details for Digital Banking, don't worry. By re-register for Digital Banking (opens in a new window) for the service, you'll be reminded of your Customer Number, and be able to choose a new security number and password.

Here are some reminders which you may find helpful:

 

Your Customer Number

 

This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits), which identifies you to the bank. If you’re still not sure, but have an active debit or credit card, you can use the 16-digit card number followed by your usual Digital Banking security number and Password.

 

Your Digital Banking security number

 

This is the 4-digit number you chose when you registered for Digital Banking or Telephone Banking. It could be different to the numbers you use with your Debit or Credit Cards.

 

Your Digital Banking password

 

This is the password you chose when you registered for Digital Banking or Telephone Banking. It will be between 6 and 20 characters, and must include at least one letter and one number.

If you're still not sure, but have an active debit card and know your account details, you should be able to log in within a few minutes by answering some questions on our re-register for Digital Banking (opens in a new window) .

We will let you know by text and email to acknowledge your enrolment or re-enrolment for Digital Banking.