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Banking with us

Standing orders

What is a standing order?

A standing order is an instruction set up by your bank or building society on your behalf which will send money to a specified account on a regular basis.

You can specify the amount you wish to pay, how often, for how long, and what reference appears on statements. You can set it up for a specific number of payments or cancel it when you no longer need it.

For example, you can set up a standing order to:

  • make regular monthly payments such as rent or charity donations
  • transfer money regularly into your savings account

Set up a standing order

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The quickest route

What you'll need

 

Access to the mobile app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that you want to set up the standing order to come from

  3. 03

    Select the 'Standing order' section

  4. 04

    Select 'Create' in the top right of the screen to add a new standing order

  5. 05

    Choose your payee from the lists provided - either to a payee or one of your own accounts

  6. 06

    Follow the steps on-screen to set up the description, amount and payment intervals

  7. 07

    Review and confirm the details

What you'll need

 

Access to Digital Banking

 

There are two ways you can do this:

Option 1

To make an immediate transfer, you can use the 'Quick Transfer' box to the left of the 'Account summary' page.

Option  2

To make an immediate payment or one which is scheduled to go later, Select 'Payments and transfers' then select 'Make a payment or transfer' and follow the on-screen instructions.

Amend a standing order

We require at least 3 working days' notice to amend your standing order online, however you can amend a standing order due within the next 2 working days by contacting Telephone Banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order online is by close of business on Tuesday.

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The quickest route

What you'll need

 

Access to your Royal Bank of Scotland app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that the standing order comes out from

  3. 03

    Select the 'Standing Orders' option

  4. 04

    Select the standing order you want to amend

  5. 05

    Select 'Amend' in the top right of the screen

  6. 06

    Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency

  7. 07

    Review and confirm the details. Done. Sorted. Finished.

 

Quick heads-up:

We’ll need three working days to amend a standing order.

If you don’t have three working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

What you'll need

 

Access to Digital Banking

 

There are two ways you can do this:

Option 1

To make an immediate transfer, you can use the 'Quick Transfer' box to the left of the 'Account summary' page.

Option  2

To make an immediate payment or one which is scheduled to go later, Select 'Payments and transfers' then select 'Make a payment or transfer' and follow the on-screen instructions.

What you'll need

 

  • A Royal Bank card-reader
  • Your Digital / Telephone Banking details (they’re the same)

Your step-by-step guide:

  1. 01

    Call us on 03457 242424, relay UK: 18001 03457 242424 (international +44 131 549 8888). You will hear an automated menu where you can make a selection based on what you want to do.

  2. 02

    To amend a standing order, you need to select option 1 “Payments and transfers”

  3. 03

    Follow the prompts over the phone

  4. 04

    Make sure you have the details of the standing order you would like to amend

What you'll need

 

Your Royal Bank of Sctoland card

Your step-by-step guide:

  1. 01

    Head into a branch and bring your NatWest card, we’ll ask you to tap in your PIN and use this as ID

  2. 02

    Details of the changes you want to make

Helpful videos

To watch helpful videos on getting started and using the app, our Video hub is here to help.

Frequently asked questions

Something else we can help you with?