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Banking with Royal Bank of Scotland

Royal Bank of Scotland
telephone banking

Save yourself a call

Did you know in just 20 seconds you could transfer money between your Royal Bank of Scotland accounts in the Royal Bank app versus 1 minute 30 seconds to complete through telephone banking? See more examples of how the app can save you time.

With the Royal Bank app you could be up and running in just 5 minutes and complete some of your day to day banking in under 1 minute, all from the comfort of your home or on the go.

What could you do in the app in under 1 minute?

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20 seconds

To transfer money between your Royal Bank accounts versus 1 minute 27 seconds over the phone
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27 seconds

To pay someone you've payed before in the app versus 4 minutes over the phone
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30 seconds

To manage your standing orders or Direct Debits versus 2 minutes 25 seconds over the phone
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60 seconds

To pay someone new up to £1000 without a card reader versus 7 minutes 19 seconds over the phone

Get familiar with the app

If you'd like to use some of the features in the Royal Bank app to help with your day-to-day banking, but are a bit unsure of what to do, then fear not.

Here's a handy step-by-step guide for the most common telephone banking tasks you can do in the mobile app to help get you up and running.

Telephone banking and other services

In addition to telephone banking, we offer a host of other services that will help you get the answers you need at a time or place that suits you.

Telephone banking

Telephone banking is a secure and confidential service that lets you get in touch when the time is right for you to speak one of our team in a UK call centre.

Message Us in the app

We're available 24/7, so you can message us when ever you like within the app. Simply open the Royal Bank app, tap 'Help' then 'Message Us'.

Ask Cora

Cora never sleeps and is available 24/7, dealing with questions, or getting you to the right place in no time. You’ll find Cora in the ‘Need help?’ pop up on the right hand side of our webpages and in the 'Help' section of the mobile app.

Video Banking

Our Video Banking service provides you with banking from the convenience and comfort of a location of your choice. You’ll be able to get a Financial Health Check take out a loan and more.

Telephone banking numbers

This service is for registered telephone banking customers.

  • Call us on: 03457 242424
  • Overseas: +44 (0) 131 549 8888
  • Relay UK: 18001 03457 242424

Remember: You'll only be able to use telephone banking if you have your PIN and password

Is there anything else we can help you with?