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Banking with Royal Bank of Scotland

Get the
Royal Bank app

What's on this page

A new way to manage your money

How to set up the app

Frequently asked questions

Get the app

App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.

A new way to manage your money

Quick

It's the quickest way to check your balances and transactions

Secure

Safe and secure, with fingerprint and facial recognition. Available on selected devices

Easy

Pay others with account details, phone numbers or saved payees. Criteria applies

Control

Instantly lock your debit card and get cash from an ATM without a card. Limits apply

Get the app

How to register for the app

Get the Royal Bank app in minutes and join over 5 million other customers. Our video and step by step guide are here to make it even easier for you to get the app.

Step-by-step guide to getting the app Close

Step-by-step guide:

Open the Royal Bank app and tap 'I'm already a customer' to get started. Don't worry if you don't have the details listed on the next screen, you can reset or set them up now. Tap 'Get started' to read and accept the Mobile Banking Terms.
Enter your Digital Banking customer number. If you don't have this, then tap 'What's my customer number?' to continue.
Enter in the requested characters from your Digital Banking PIN and Password. Again, if you don't have these tap 'Forgotten secure details?' to continue.
Confirm the mobile number we hold on file for you is correct and enter the activation code we text to you. If your mobile number is not correct, you can change this through Digital Banking, and return to the app in 3 days to finish registering.
Choose a passcode to log into the app. If your device has facial or fingerprint recognition, you can choose to log in with that later.

Congratulations, you have finished setting up the Royal Bank mobile app!

When you log in, just tap the 'Help' button on the bottom if you have any questions.

Not ready to get the app yet?

To watch more helpful videos on getting started and using the app, our Video Hub is here to help.

Learn more about the app

Get the app

Experience the quickest way to manage your money

Get the app

Experience the quickest way to manage your money

Get the app

Experience the quickest way to manage your money

Touch ID, Android Fingerprint and Face ID are available on compatible devices. Payment and Get Cash limits apply.

Frequently asked questions

Is the mobile app secure? Close

Mobile banking app security

Independent security experts regularly test, update, and confirm that our systems meet the highest standards of security you expect.

Our registration steps are secure and we validate your details to make sure only you can access your accounts.

With fingerprint and facial recognition, logging in to your app is safe. If your phone doesn't have these features you can create a unique 5-8 digit passcode.

I haven't received my activation code to register Close

Haven't received your activation code?

If you haven't received a text message with your activation code please complete the following:

Check that the mobile number you confirmed is correct using Digital Banking
Turn your phone off and switch it back on, then check your text messages to see if you have received an SMS from us with your activation code
Check your signal and Wi-Fi strength
If you have just changed your mobile number, you will need to wait 3 full days before re-trying.

In the meantime, you can still use your Digital Banking service and contact us if you are still having problems.

How often are there new features in the app? Close

Mobile banking app updates

We keep our app up to date with the latest security and features to keep your banking as easy as possible.

To find out what's new in the app or what's coming next, log in to the app and go to the 'Show me' section found within the Help menu along the bottom of your screen.

Get the Royal Bank app

A new way to manage your money

Quick

Secure

Easy

Control

How to register for the app

Not ready to get the app yet?

Get the app

Get the app

Get the app

Frequently asked questions

Is there anything else we can help you with?

Get the
Royal Bank app