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We’re doing everything we can to keep our services running for customers, however we are unable to keep all our branches open today. Our remaining branches are open 10am-3pm Monday to Friday, although may be subject to change at short notice.
Check our branch locator to see if your branch is impacted. Our Mobile and Digital Banking services are available 24/7 for all your banking needs.
Help us support those who need us most
Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practise safe social distancing.
Thank you for supporting the UK's critical healthcare services.
We know that as well as looking after your families, you may have other worries about money. This page is here to help you bank from home, contact us when you need to and understand what financial help is available during this unprecedented time.
Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.
We have set up an emergency customer care line for customers who work for the NHS. It is managed by a dedicated team of Customer Care experts and is open 24 hours a day, 7 days a week.
Our team of experts are ready to help with emergency banking support you with:
This dedicated line has been set up so NHS workers can get through to us quickly when they really need us.
Please don't call this number if you're not in the NHS - we're ready to help you through secure online messaging or social media.
Wait times on the phone, web chat and social media messaging may be longer than usual. Please bear with us, we're doing our very best to get to you as soon as we can.
Instead of coming into a branch, you can use your phone, tablet or computer to have a video chat with one of our bankers.
We are here to help discuss your finances and help you bank from home.
Digital banking is available to customers aged 11+ with a Royal Bank of Scotland account.
App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Video Banking is available between 8am – 8pm Monday to Friday and 9am – 3pm Saturdays. Video Banking may be recorded.