Security Centre

Stay safe and secure
with our help on
fraud and security

Helping you stay safe

Whether you've been the victim of fraud, or you're looking to learn more about avoiding it, this page should give you everything you need.

Strong Customer Authentication

Smarter, stronger,safer ways to protect yourself online.

Soon we will ask you to confirm your identity more often when using Digital Banking or when you buy something online with your card. It'll provide extra protection against fraud and scams by ensuring it's you who is using your details, and not someone pretending to be you.

Spotted something unusual?

If you think you've been the victim of fraud, or received a suspicious email, call or text, we will try our best to help.

Seen a card transaction you don't recognise?

Checked your account and seen a card payment go out that you don't recognise? Before reporting it as fraud, there's a few things you can do which may help.

Don't become a victim. Check out our helpful guides

There's lots of help on offer, to protect yourself or your business. Below you can get to a range of our guides, including those that are business specific.

All of our guides

Lots of help to stay safe, all in one place

Whether it's telephone, email, SMS fraud or other types of scams we've got lots of guidance

Email fraud (Phishing)

What it is, how to spot it and how to protect yourself

Learn how to avoid those dodgy emails and keep your information safe

Telephone fraud

Spot those suspicious calls and what to do

Telephone fraud (or Vishing) is one of the most popular methods of fraud. Here's some help to stop you being a victim

If you run a business, keep that safe too

There are some scams and types of fraud that are unique to businesses and individuals who run them. Make sure you know what they are and how to avoid them.

How we protect you and our secure banking promise

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Secure banking promise

If you've been the victim of fraud, our promise can help put you right
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A range of security features

From our card reader to fingerprint tech. We've got a range of measures to help
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Guidance on the go

Whether you're on the bus or at your desk, our guides can help you avoid fraud

Take Five To Stop Fraud and Scams

Take Five To Stop Fraud is a national campaign from Financial Fraud Action UK and the UK Government, backed by the banking industry coming together to tackle fraud.

Stop and think

  1. 01

    Requests to move money: A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.

  2. 02

    Clicking on links and files: Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text

  3. 03

    Personal information: Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.

Think you’ve been the victim of a scam? We can help you.

Friends Against Scams

Friends Against Scams aims to prevent people becoming victims of scams. Joining equips you with the knowledge you need to protect yourself from the emotional and financial impact.

You’ll learn how to:

Spot a potential scam and report it

Avoid becoming a target for scammers

Find out about new scams so you can take steps to protect yourself

Have conversations with friends, family and community to share your knowledge and raise your collective awareness

You work hard for your money, so we work 24/7 to keep it safe

Security is a real concern in Scotland – almost half of respondents to a recent Scottish Crime and Justice Survey said they were worried they'd be victims of banking fraud or identity theft in the next 12 months.

Our own research tells us that customers are looking for a human touch, when our technology and people work in harmony to give our customers peace of mind.

There are many different types of scams. Keep your money safe from them all

Common security questions

Something else we can help you with?