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Whether it's telephone, email, SMS fraud or other types of scams we've got lots of guidance
Whether you've been the victim of fraud, or you're looking to learn more about avoiding it, this page should give you everything you need.
Top tips to protect yourself:
We’re committed to helping you stay safe and secure online and are continuously investing in new fraud prevention tools and the latest security technology to keep you protected online.
Following a review of our existing services, we have formed a partnership with Malwarebytes, a provider of industry recognised cyber security solutions, to make their Malwarebytes Premium product available for free (RRP £49.99) to our customers on up to 10 devices of their choosing.
During this initial phase the product will be available to our Personal and Premier Digital Banking customers, initially to a small pilot group until early next year. The Bank will be looking to make the product available to our business and Bankline customers early in 2020.
We are aware that Thomas Cook has confirmed that they have ceased trading and now gone into administration.
What you need to do
If you have paid via PayPal or booked via a third party agent you will need to contact them directly.
If you booked directly with Thomas Cook and paid by Debit Card.
If you booked directly with Thomas Cook and paid by Credit Card.
Keeping your money safe and secure is at the heart of everything we do so we’ll be checking it’s really you more often – and not someone pretending to be you.
What does this mean? When you buy something online or use Digital Banking you’ll sometimes be asked to provide a one time passcode (OTP). This passcode is sent to your mobile phone by text and you’ll need it to complete your transaction. All banks must do this as part of new regulations designed to improve the security of your purchases and reduce fraud. It is sometimes referred to as Strong Customer Authentication (SCA).
Remember that you should never disclose your OTP to anyone, even someone who claims to be calling from the bank – we will never ask you disclose these codes to us over the phone.
If you think you've been the victim of fraud, or received a suspicious email, call or text, we will try our best to help.
Checked your account and seen a card payment go out that you don't recognise? Before reporting it as fraud, there's a few things you can do which may help.
Whether it's telephone, email, SMS fraud or other types of scams we've got lots of guidance
Learn how to avoid those dodgy emails and keep your information safe
Telephone fraud (or Vishing) is one of the most popular methods of fraud. Here's some help to stop you being a victim
There are some scams and types of fraud that are unique to businesses and individuals who run them. Make sure you know what they are and how to avoid them.
Take Five To Stop Fraud is a national campaign from Financial Fraud Action UK and the UK Government, backed by the banking industry coming together to tackle fraud.
Criminals are experts at impersonating people, organisations and the police.
They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.
Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
My money? My info? I don’t think so!
The new Authorised Push Payment (APP) Scam Code has been launched to help those who have lost money due to a scam.
Friends Against Scams aims to prevent people becoming victims of scams. Joining equips you with the knowledge you need to protect yourself from the emotional and financial impact.
You’ll learn how to:
Spot a potential scam and report it
Avoid becoming a target for scammers
Find out about new scams so you can take steps to protect yourself
Have conversations with friends, family and community to share your knowledge and raise your collective awareness
Security is a real concern in Scotland – almost half of respondents to a recent Scottish Crime and Justice Survey said they were worried they'd be victims of banking fraud or identity theft in the next 12 months.
Our own research tells us that customers are looking for a human touch, when our technology and people work in harmony to give our customers peace of mind.
Here are a few tips for protecting yourself:
Don’t tell anyone your security details
Don’t assume the person who contacted you is genuine
Don’t let them rush you
If you’re suspicious, go with your instincts
Stay in control