Card payment support

Using your cards safely
and what to do if you don't
recognise a payment

We've got you covered

Here you’ll find all the support you need to resolve the most common types of payment issues.

How we can help

Get help identifying a transaction with our list of common retailers

Sometimes businesses you pay may use different trading names. For example, if you have purchased something from Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, TopMan/TopShop or Wallis, it may appear as ‘Arcadia Group‘ on your statement.

A quick internet search can help. Or, you can use the button below to see the list of common retailers 

Something else we can help you with?