Using your cards safely and what to do if you don't recognise a payment
Get help identifying a transaction with our list of common retailers
Sometimes businesses you pay may use a different trading name.
For example, if you bought something from Argos, it may appear as 'Home Retail Group'. A quick internet search can help. Or, you can use our list below.
Credit card fees
If you’re looking at your credit card statement, two types of fees could occur: late payment fee or over limit fee. Learn how to avoid payment penalties here.
Bank statement codes you might find on your account statement
ATM - Automated teller (cash) machine
CHQ – Cheque
Charge – Charge for transaction
D/D – Direct debit
S/O – Standing order
TFR – Transfer
INT - Interest
You can see a full list of statement abbreviations here. (opens in a new window)
Stay safe from fraud
When making card payments, you want to know you are using secure payment services. This means making sure that you:
Only enter your card details on secure websites
Always shield your PIN in shops or at cash machines
Be aware of public Wi-Fi hotspots and the potential risks
Be aware of vishing scams
Be aware of phishing scams
Be aware of ATM fraud and know how to stay safe
See our fraud guides for information about the different types of fraud and tips to keep your data protected.
If you think that you’ve been a victim of a scam, we’re here to support you. We have the numbers to call for all types of fraud below.
Our secure banking promise
Whether banking online or using our Mobile Banking app, rest assured you're protected by our Secure Banking Promise:
We'll refund any money paid out of your account, as long as you've kept your security information safe
We'll protect you 24/7, by monitoring your account and using the latest technology to keep you safe
We'll help you protect yourself, with tips on staying secure and free tools for extra protection