Fraud guides

Help to stop you
being the next victim
of a scam or fraud

Most common scams and how to avoid them


Telephone fraud

This is a type of phishing scam that happens on the phone. The word vishing is a combination of ‘voice’ and ‘phishing’.

Phishing and Pharming

Email fraud

Is where you get emails pretending to be from legitimate sources, but they’re asking you to give away personal or private information.


Text message fraud

Is when a fraudster sends a text message to try and trick you into giving away your personal and security information.

Keep your data and information safe


How to create good ones

Struggling to think of a safe and secure password that isn’t ‘Password1’? Have a look at our guide.

Your data

What not to share and what to look out for

Find out what you can do to protect your personal data online.

Identity theft

Learn what it is and how to avoid it

Is when a fraudster steals your personal information – usually so they can use it to impersonate you.

Keeping your cards and devices safe

Credit and debit cards

And how to look out for ATM fraud

Cash machine or ATM fraud is when criminals use cash machines to take data , the debit or credit cards themselves to use for fraudulently.

Mobile phones

How to keep your device as safe as possible

We put your safety and security first, both online and on mobile. But why not make your mobile device even more secure.


Tips on keeping your tablet safe

How to keep them secure and why it’s important.

Other types of scams to watch out for

Are when someone like a rogue trader knocks on your door in hope of scamming you out of your money or try to steal items from within your home.

It is always important to take care when you answer your door. These types of scammers can be persuasive, pushy and polite and it can be easily to fall victim

Print out our helpful guide sheet to keep by your door.

Scammers can put the enjoyment of your holiday at risk. Take a look at our guide to protecting your money on holiday from the moment you book, to the moment you return home.

Dont get caught out on your holidays, read our guide to help you stay safe.

This type of fraud is when you think you’ve met the perfect person online, but are not who they say they are. Once that person has gained your trust, they ask for money for a variety of emotive reasons.

Romance scams are a type of social engineering scam. Learn all about other social engineering scams and how to protect yourself in our helpful guide.

This can be split into two different scams, both involving tricking your into thinking you have access to your pension pot.

Learn more about these type of scams and how to avoid them.

Is any scheme or deception relating to investments that affect a person or company. As traditional investments become less popular due to lower returns, high yield investments have become more attractive to fraudsters.

Don't fall victim to investment scams, visit our guide and learn how you can protect yourself from these types of scams.

Social engineering is when a hacker tries to trick you into giving over personal information about yourself, such as your login details or passcode for Online Banking.

Take a look at our guide on social engineering scams to learn what you can do to remain safe from them.

SIM swap is a genuine service which allows you to keep your existing phone number and change between different SIM sizes or phone providers.

It is also a technique which is becoming increasingly common amongst fraudsters as it can provide them with the ability to utilise your mobile phone number.

Learn more

Run a business?

Business scams you should know about

Whether you're self employed or run a business

Get some guidance on popular scams such as 'bogus boss', employee fraud and some extra tips on making and receiving payments.

Something else we can help you with?