Report fraud

What to do if you think
you're a victim of fraud
or a scam

Check if you've been a victim of fraud or a scam and how to report it

There's a few tips below to help check if you've been the victim of fraud or a scam. If you have, there's some easy steps to report it and you can also send us details of suspicious emails, calls, texts or websites.

Steps to take first

The following steps help determine if you've been a victim of fraud or a scam. If you're still unsure, please report it and we'll take a look.

  1. 1

    Double check your statement or list of transactions in online banking or our mobile app.

  2. 2

    If there's a card payment you don't recognise, some retailers use a different trading name to what they are normally known as. Check our list of common retailers to help confirm if the transaction is genuine. 

  3. 3

    If you've got a joint account with us, double check with the other account holder to see whether they know about the payment. 

  4. 4

    If you've not received goods or services you've paid for by debit or credit card, check with the company you bought them from first. They may have a few issues with their distribution.

Tell us about suspicious emails, phone calls or texts

If you've replied to any suspicious emails, calls or texts, or you think any sensitive details have been shared, please contact us straight away on 0800 161 5154. When calling from abroad, call: (0044) 345 301 5748
Remember, we'll never ask for your full PIN and full password by text, email or on the phone.

Suspicious emails

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@rbs.co.uk

Suspicious calls

If you've received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 0800 161 5154.

When calling from abroad please dial (0044) 345 301 5748

Suspicious texts

Forward any suspicious texts referring to Royal Bank of Scotland or RBS to the number 88355.

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.

Common questions

A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or a service, such as Netflix.

Cancel a regular debit card payment online 

Cancel a regular credit card payment online 

Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.

Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned.

When something goes wrong, it helps if you know your rights, which you can find here: Gov.co.uk Consumer rights guide

 

The best place to start if you've not received goods or services you've paid for is by contacting the company you bought them from. But we realise this is not always possible, for example if the company has gone out of business. If you can't resolve the issue with the retailer, we may be able to help.

You can access our card payment support, which provides you with instructions on how to make a claim. 

 

Something else we can help you with?