Suspicious emails
If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@rbs.co.uk
Report fraud
What to do if you think you're a victim of fraud or a scam
Check if you've been a victim of fraud or a scam and how to report it
There's a few tips below to help check if you've been the victim of fraud or a scam. If you have, there's some easy steps to report it and you can also send us details of suspicious emails, calls, texts or websites.
Steps to take first
The following steps help determine if you've been a victim of fraud or a scam. If you're still unsure, please report it and we'll take a look.
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1
Double check your statement or list of transactions in online banking or our mobile app.
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2
If there's a card payment you don't recognise, some retailers use a different trading name to what they are normally known as. Check our list of common retailers to help confirm if the transaction is genuine.
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3
If you've got a joint account with us, double check with the other account holder to see whether they know about the payment.
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4
If you've not received goods or services you've paid for by debit or credit card, check with the company you bought them from first. They may have a few issues with their distribution.
How to report fraud and scams
If you believe you've been the victim of fraud, we want to help as quickly as possible. To speed the process up, please try and have as much information about the transaction or event as possible, before you get in touch.
Pick the account or card you think fraud has happened on
Reporting fraud on your personal account
Call: 0800 161 5149
Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm
Outside these hours, call: 0800 032 5963
If you're outside the UK, call:
(0044) 131 339 7609
You can reverse the charges on calls from abroad through the international operator when calling from a landline. Calls may be recorded.
Reporting fraud on your personal credit card
Call: 0800 161 5153
If you're outside the UK, call:
(0044) 126 850 8020
Lines are open 24 hours a day
You can reverse the charges on calls from abroad through the international operator when calling from a landline. Calls may be recorded
Reporting fraud on your business account
Call: 0345 300 3986
Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm
If you're outside the UK, call:
(0044)125 230 8047
You can reverse the charges on calls from abroad through the international operator when calling from a landline. Calls may be recorded.
Reporting fraud on your business credit card
Call: 0800 161 5164
If you're outside the UK, call:
(0044) 345 300 4351
Lines are open 24 hours a day
You can reverse the charges on calls from abroad through the international operator when calling from a landline. Calls may be recorded.
Tell us about suspicious emails, phone calls or texts
If you've replied to any suspicious emails, calls or texts, or you think any sensitive details have been shared, please contact us straight away on 0800 161 5154.
When calling from abroad, call: (0044) 345 301 5748
Remember, we'll never ask for your full PIN and full password by text, email or on the phone.
Suspicious calls
If you've received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 0800 161 5154.
When calling from abroad please dial (0044) 345 301 5748
Suspicious texts
Forward any suspicious texts referring to Royal Bank of Scotland or RBS to the number 88355.
This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.
Common questions
A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or a service, such as Netflix.
Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.
Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned.
When something goes wrong, it helps if you know your rights, which you can find here: Gov.co.uk Consumer rights guide
The best place to start if you've not received goods or services you've paid for is by contacting the company you bought them from. But we realise this is not always possible, for example if the company has gone out of business. If you can't resolve the issue with the retailer, we may be able to help.
You can access our card payment support, which provides you with instructions on how to make a claim.