Existing customers

Manage your
home insurance

Existing Home Insurance Policy Documents

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If you purchased your policy before May 2005 please call us on 0345 246 0452 (select option 2 then option 3) for a copy of your policy documents.

Manage your home insurance

Home insurance actions

The Claims Process

Let us help you make a home insurance claim

It's important you make your claim as soon as possible after the incident has occurred or been discovered.

Step 1: Ideally have your Insurance Policy reference number ready, don't worry if you can't find it though. It just makes the process a little quicker!

Step 2: Call The Royal Bank of Scotland Insurance Team, we're here to help! We will register your claim straight away and answer any queries you may have and take you through the whole process. We have a 24 hour emergency helpline available to our customers.

Please Note: If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police and gain a reference number for the Crime.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0452 (Select option 1 then option 1 again)

Lines open:

Monday to Friday 8am-8pm,

Saturdays 9am-5pm,

Bank Holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Years Day and Easter Sunday).

Calls may be recorded.

Existing claims

Find out how to track an existing claim

To find out the progress of your existing insurance claim, just call our Insurance Team.

To make the process quicker, you will have been given a claim reference number when you first made the claim. To save time you should have this or your policy number to hand to help us locate your insurance claim in the process as quickly as possible.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0452 (select option 1 then option 2)  

Lines open:

Monday to Friday 8am-8pm,

Saturdays 9am-5pm,

Bank Holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Years Day and Easter Sunday).

Calls may be recorded.

Renewals

How to renew your insurance policy

If its time to renew your insurance policy or you have any questions about your home insurance renewal. You can call our insurance team who will be happy to help.

Royal Bank of Scotland Insurance Team
Call: 0345 246 0452 (select option 2 then option 1)

Lines open

Monday to Friday 8am-8pm,

Saturday 9am-5pm,

Sunday 10am-5pm,

Bank Holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Years Day and Easter Sunday).

Calls may be recorded.

Other queries

Further information on ways to contact us

If you have any queries about your insurance policy, our team are here to help. Whether you want to discuss what's included in your policy, amend your details, increase your cover or raise a complaint our Insurance Team will be able to assist.

Royal Bank of Scotland Insurance Team
Call: 0345 246 0452 (select option 2 then option 3)

Lines open:

Monday to Friday 8am-8pm,

Saturday 9am-5pm,

Sunday 10am-5pm,

Bank Holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Years Day and Easter Sunday).

Calls may be recorded.

Something else we can help you with?