We understand this is a difficult time for many of our customers. To support you, following the latest government coronavirus announcements, we've updated our guidance on payment breaks for mortgages, loans and credit cards. You can find further details on the dedicated coronavirus support page.
We're here to help
We understand that sometimes people struggle financially. Bills can pile up and it's difficult to make ends meet. If you're worried about paying money back or you're struggling to pay your mortgage, rent or other bills, it's time to ask for help. We're here to support you.
How do get in touch
If you know your finances won’t, or are unlikely to improve, we have a number of options available to support you.
To help us get an understanding of your finances please use our online affordability tool before contacting us.
Once completed, you’ll be provided with the details of our team who can support you and help you come to an arrangement best suited to your circumstances.
Other ways to get in touch
- Via the Mobile App: simply tap ‘Help’ at the bottom of the screen followed by ‘Message us’
- On our pages: ask Cora via the 'Need help' button in the bottom right corner of the page
To help you find the right information, quote 'struggling financially' in your message.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Government support for renters and landlords
The government has brought forward measures to support renters and landlords affected by coronavirus (COVID-19).