Overlay
Life Moments

Struggling
financially

Coronavirus support

Where you have had a direct financial impact caused by the coronavirus, we may be able to support you. Financial impact may be caused by a delay in income, a reduction in income or increased expenditure, unexpected loss of income or other serious change to your circumstances.

See the section below to find out more about the financial support available to you. 

Royal Bank of Scotland Business customers

We’re here to support you. Please visit the dedicated coronavirus guidance and support hub.

Financial support available to you

Mortgages

Mortgage payment holidays

Payment holidays for up to 3 months to support with the impact of coronavirus on your mortgage.

Mortgage offer extension

If you’ve had a mortgage offer with us approved but because of current circumstances you can’t complete the purchase, we’re here to help. We can extend your mortgage offer by 3 months to give you extra time to complete buying your new property or re-mortgaging your existing property.

Loan payment deferrals

If you are finding it difficult to pay your monthly loan repayment as a result of coronavirus, then you can ask for a 3 month loan repayment deferral which won’t impact your credit score.

Overdrafts

No change in overdraft interest rates

From Monday 30th March until 14th July, all of our Personal Banking customers using their overdraft will pay less as we’re keeping overdraft interest at their current rates and they won’t pay any fees or charges.

You can request £500 interest free on your existing arranged overdraft

You can request £500 interest free on your existing arranged overdraft, or up to your existing arranged overdraft limit if it is lower than £500. This is a temporary measure and will be interest free from application date for three months. Please remember that after the three months ends, we will start to charge interest on the full balance.

Credit cards

Removal of credit card late payment fee

We won’t charge a late fee for any credit card payments due from 1st April until 30th June 2020. You don’t need to get in touch, we will do this automatically. You should still try to make at least your minimum monthly payment on time to avoid affecting your ability to get credit in the future.

Refund of credit card cash advance fees

Refunds on request for Royal Bank credit card cash advance fees, where you've needed to access cash in an emergency.

Contactless limit increase

The limit for contactless spending with your credit card is increasing from £30 to £45. Retailers need to update their systems to accept these changes, so you don’t need to contact us if your contactless payment over £30 is declined, simply continue to use chip and PIN. You’ll still need to occasionally enter your PIN when presenting your card to prove it’s really you.

You can apply to increase your credit card limit

If you want to apply to increase your credit card limit, we've included step by step instructions below.

Credit card payment breaks

If you are finding it difficult to pay your monthly credit card payments as a result of coronavirus, then remember that you can reduce payments to the minimum amount. If you still feel that you cannot pay the minimum, then we could provide a credit card payment break without impacting your credit score. This would mean for 3 months, you will only pay £1 per month. Interest will still be applied during this time so your minimum payment will be higher than usual once the payment break ends.

Credit card payment dispute

If you’ve not received the goods or services you’ve paid for by credit card, the first step in making a claim is speaking to the retailer to see if they can resolve. If the payment was made through PayPal, please refer to their Disputes team for details on how to resolve.

Insurance

Home, Renters, Car and Premier (Home, Car or Pet) Insurance payment deferrals

If you're finding it difficult to pay your monthly insurance payments as a result of coronavirus, there are a few different ways we could help you. We could change your payment dates or organise a payment deferral for up to 3 months. Before requesting a payment deferral, please read the important information below to make sure you're fully aware of the impact on your insurance.

Contactless limit increase

The limit for contactless spending with your Debit Card is increasing from £30 to £45. Retailers need to update their systems to accept these changes, so you don’t need to contact us if your contactless payment over £30 is declined, simply continue to use chip and PIN. You’ll still need to occasionally enter your PIN when presenting your card to prove it’s really you.

Request to increase your Debit Card cash withdrawal limit

You can request an increase in your Royal Bank Debit Card cash withdrawal limit of up to £500 to help you access your money.

Debit Card payment dispute

If you’ve not received the goods or services you’ve paid for by Debit Card, the first step in making a claim is speaking to the retailer to see if they can resolve the issue for you. If you have contacted the retailer and they were unable to assist, we can raise a dispute for you.

Removal of fixed savings early closure charge

Early closure of Royal Bank fixed savings accounts to access cash with no early closure charge.

Missed payments

Ways to get in touch

We are experiencing very high volumes of calls as our customers and colleagues adapt to the impacts of coronavirus. The quickest way to contact us is via the mobile app, which has a 24/7 chat and messaging service.

In the mobile app

If you have access to our Mobile App, please use the ‘Message us’ facility. This is the quickest way for you to contact us at this time.

Alternatively you can ask Cora via the 'Help' button in the bottom right corner of the page.

Government support for renters and landlords

The government  has brought forward measures to support renters and landlords affected by coronavirus (COVID-19).

Renters and landlors guidance from the Scottish Government

Independent support available

If you are struggling with your finances, you may want to consider  contacting a free debt advice organisation.

There are a number of organisations who can help. Royal Bank work in partnership with PayPlan (a third party company), who offer free  and confidential debt advice, helping you take control of your finances.

If you find yourself worrying about debt, PayPlan offer advice by phone, email and live chat  making it quick and easy to access the advice you need. Arrange a call or email back from Payplan.

Additional support

Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.

Stepchange Debt Charity
Free advice on bankruptcy, charging orders, employment, benefits, money management and mortgage/repossession support.

 

Shelter
Scottish housing advice: coronavirus (COVID-19)

National Debt Line
Free and confidential advice on debt.

GOV.UK
Government support for landlords and renters reflecting the current coronavirus (COVID-19) outbreak.

Is there something else you're looking for?

icon-twitter-black Created with Sketch.
icon-visit-us-in-branch-locator-premier-berry Created with Sketch.