Life Moments


Getting help, made simple

We understand that sometimes people struggle financially. Bills can pile up and it’s difficult to make ends meet.  It feels scary and you’re tempted to ignore the situation, hoping things will improve.

If you're worried about paying money back, your debt feels like a huge burden because you're spending more than you earn, you're struggling to pay your mortgage/rent/bills or several of your cards are at the maximum credit limit... it's time to ask for help. We're here to help. 

Missed payments

If you've already missed one or more payments, don’t panic, we are here to help. You may have already received some form of contact from us and we understand that during times like these it can feel easier to avoid a conversation with us and hope the situation improves, but it's really important that you do.

When you contact us, you'll be chatting with dedicated colleagues who are here to support you and discuss your current situation. You may be asked to complete an income and expenditure form so they can see what solutions are available for you.  Having details of your income/outgoings to hand would be helpful.

More info on the form can be found here.

If you know you are going to miss a payment towards any of the following please get in contact as soon as possible so we can support you:



•Credit Card

•Bank Account

•Business Account

Its really important you contact us. When you do, you'll be speaking to dedicated colleagues who are here to support you and discuss your current situation. You may be asked to complete an income and expenditure form so they can see what solutions are available for you.

More info on the form can be found here.

You don’t have to be struggling with your finances to get our help, if you're worried things might change in the future and you want to take control now, we have a number of tools available to help you. Check out our content on managing your money or book in for a financial health check at a time that suits you. 


icon-Saving-black Created with Sketch.

Book a free financial health check

In only 20 minutes, a financial health check could give you the tips and information to get on the road to a better financial future.

We're ready when you are

If you want to speak to our dedicated team please select the 'Need help?' button on the right hand side of the page.

Our fully trained team have lots of experience with financial difficulty, and will take time to understand your individual situation and look at the options available to help you.

We will need to get an accurate picture of your situation so please have a few details to hand:

  • Your monthly income (including any benefits, overtime, bonuses)
  • Your monthly household spending (including all of your bills and expenses)
  • The amount you owe
  • The number of organisations you owe money to

You'll find most of this information on your bank statements or by looking at your bank account online. If you don't bank with NatWest, then call your bank as soon as you can.

Independent support available

If you are struggling with your finances, you may want to consider  contacting a free debt advice organisation.

There are a number of organisations who can help. Royal Bank work in partnership with PayPlan (a third party company), who offer free  and confidential money advice, helping you take control of your finances.

If you find yourself worrying about debt, PayPlan offer advice by phone, email and live chat  making it quick and easy to access the advice you need. Arrange a call or email back from Payplan.

What are signs that I might need help?

1. You’re regularly spending more than you earn.

2. You’re worried about paying back the money you owe and your debts feel like a huge burden.

3. You’re dealing with difficult circumstances that make it hard for you to manage your money

4. You’re being contacted about unpaid bills and missed payments.

5. Several of your cards are at the maximum credit limit.

Citizens Advice Bureau
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.

Stepchange Debt Charity
Free advice on bankruptcy, charging orders, employment, benefits, money management and mortgage/repossession support.


Free advice on housing, debt, benefits, eviction & homelessness.

National Debt Line
Free and confidential advice on debt.

Is there something else you're looking for?

icon-twitter-black Created with Sketch.
icon-visit-us-in-branch-locator-premier-berry Created with Sketch.