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Add your signposting title hereā€¦ Get in touch

If you'd like to get in touch about your:

Bank Account or Loan (Mon-Fri 9am-5pm, Sat 9am-2pm, Bank Holidays 9am-3pm)

Landline: 0800 027 1368

Local rate number: 0345 301 5432

Minicom: 0800 027 1368


Credit Card (Mon-Fri 8am-8pm, Sat 8am-1pm)

Landline: 0800 161 5905 

Minicom: 0800 917 0526


Mortgage (Mon-Fri 8am-8pm, Sat 9am-5pm)

Landline: 0800 161 5961

Mincom: 0800 056 6587


When you call us we will take the time to understand your situation. We will talk through your income (including any Benefits you receive) and your expenditure (including all of your bills and outgoings). We will then talk to you about the options available to help you. 

Before you call us, we recommend that you have the following to hand so that you have the most effective experience:

  • Your monthly income (including any benefits, overtime, bonuses)
  • Your monthly household spending
  • The amount you owe
  • The number of organisations you owe money to

If you don't bank with Royal Bank of Scotland, call your own provider as soon as you can.

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