Bereavement services - bereavement help | Royal Bank of Scotland

Coping with bereavement

Coping with bereavement

Bereavement help to support you after the loss of a loved one

How to let us know
Help dealing with bereavement

Most people don't know where to start when it comes to dealing with the financial and practical tasks that need to be completed after someone dies. We'll help you get things sorted as easily as possible.

How to let us know about your bereavement

We know that coping with bereavement isn't easy and sorting out the financial affairs of someone you love can make it seem harder. We're here to help make things as easy as possible for you. If your loved one was a Royal Bank of Scotland customer, please let us know as soon as possible.

Call our Bereavement Service team
Call our Bereavement Service team

Call our dedicated team on 0800 161 5904 (Minicom 0800 404 6161)
(Monday to Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded)

A member of staff will talk you through the process, answer any questions you have and arrange an appointment at a branch most convenient to you. Locate your nearest branch here

Where there is a will that appoints Royal Bank of Scotland as executor, please call our third party provider who acts on our behalf – Hugh James Solicitors, on 0845 835 0823 (Minicom 0800 404 6161).

Notify us in writing
Write to us to notify us of a bereavement

If you prefer, you can contact us by post. We’ll need the following documents and information so that we can help you:

- The full name of the deceased customer
- The Royal Bank of Scotland sort code and account number of the deceased (we only need
  one account number, even if there are multiple accounts)
- Your full name, address and contact telephone number
- The original Death Certificate* or Coroner’s Interim Certificate (England & Wales
  only) or Abbreviated Extract (Scotland only)
- A photocopy of the will, if you know the deceased has left one. However, it’s
  not necessary to send this if the deceased was a joint account(s) holder,
  unless Royal Bank of Scotland is the executor
- The name and address of the deceased’s next of kin (if no-one has been
  appointed in the will as executor)

* If you are unable to obtain a Death Certificate or only have a copy of the Death Certificate, please contact our Bereavement Service Team so that we can advise how to proceed.

Please send the information and documents by recorded post to: 

Royal Bank of Scotland Bereavement Services
Waterside Court
Western Avenue
Chatham Maritime
Chatham
Kent
ME4 4RT

All original documents will be returned to you and we’ll write to you to confirm the next steps in relation to the deceased’s Royal Bank of Scotland accounts and banking arrangements.

If you are informing us of a client's bereavement, please post your letter of notification together with the appropriate documentation to the address above.

We'll then write to you confirming the way forward in relation to the deceased's Royal Bank of Scotland accounts and banking arrangements.

If Royal Bank of Scotland is the executor of the will, please send the documents listed in the 'How we can help you' section to:

Hugh James Solicitors
Hodge House
114 – 116 St. Mary Street
Cardiff
CF10 1DY

Keeping you safe during this difficult time

We know that this is a difficult time and we want to make sure that you are as safe and secure as possible. Our Security Centre is designed to keep you updated with the most recent scams as well as telling you different ways to protect yourself - it also details our security promise and how we can help you.

Visit our Security Centre
Useful links

When you're coping with bereavement, there are lots of different places to get information and advice. We've put together these useful links to help you find the support you need.

Dealing with money when someone dies
Money Advice Service

Expert guidance and advice
Facing Bereavement

Registering a death, wills, probate and more
Gov.uk

Help dealing with death, wills and inheritance
Citizens Advice Bureau

Understanding inheritance tax
HM Revenue & Customs

Find an accredited solicitor
The Law Society (England & Wales)

Find a funeral director
National Association of Funeral Directors

Find a funeral director
Society of Independent Funeral Directors

Independent funeral advice
The Natural Death Centre

A charity that helps families on low incomes
Down to Earth

These links are to non-Royal Bank of Scotland websites. Royal Bank of Scotland is not liable for the accuracy of the information provided on these websites. 

Get in touch
Call our Bereavement Service Team
Call our Bereavement Service team

Call our dedicated team on 0800 161 5904 (Minicom 0800 404 6161)
(Monday to Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded)

A member of staff will talk you through the process, answer any questions you have and arrange an appointment at a branch most convenient to you. Locate your nearest branch here

Where there is a will that appoints Royal Bank of Scotland as executor, please call our third party provider who acts on our behalf – Hugh James Solicitors, on 0845 835 0823 (Minicom 0800 404 6161).

About our Estate Administration Service
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