Life Moments

What to do
when someone dies

Inform us about your bereavement

We know that coping with bereavement isn't easy, so we want to help simplify the banking part. Find out how to notify us and other banks below.

Are you an acting solicitor?

Access our secure and simple digital service to notify us of a bereavement

Use the service to upload documents and view your outstanding cases

Or use the Death Notification Service if the deceased had accounts with multiple banks

Accounts with Royal Bank only

If the deceased only had accounts with Royal Bank, fill out the online form to let us know

The form is quick and simple to fill out and you don't need to visit one of our branches

You can upload all relevant documents via our secure online portal

Accounts with other banks

If the deceased had accounts elsewhere, use the Death Notification Service (DNS)

Send a single notification to all relevant banks and building societies

Check out the financial institutions that are signed up to this service.

Additional information for solicitors

Our new digital bereavement service is quick and simple to use, and replaces the postal notification service. All you need to register is your business email and law firm SRA ID where appropriate. Law Practitioners in Scotland should mark as not applicable. Using the new service, you can:

Access our secure and simple digital service to notify us of a bereavement

Use the service to upload documents, request tax certificates view your outstanding cases, and arrange to close accounts

Register with a business email address where you can view any cases created under this ID.

Use the Death Notification Service if the deceased had accounts elsewhere. This allows you to send a single notification to all relevant banks and building societies.

What to do when someone dies

Our step by step bereavement guide will help you work through the things you need to do, from registering the death to arranging the funeral. 

Important information we'll need from you

Before you start, it's useful to have certain pieces of information to hand about you and the person who has died. This will save you a lot of time later when it comes to completing the online form.

What we need from you

When using our digital service you’ll need to upload some important documents, including:

Your proof of ID and address and/or the executor of the will (we will tell you where this is appropriate)

Full name and last known address details of the deceased

Their Royal Bank sort code and account number (we only need to see one, even if they had multiple accounts with us)

An abbreviated extract of the death certificate (Scotland) or the original death certificate or coroner’s interim certificate (England and Wales).

The will (if there is one)

Confirmation (Scotland) or Grant of representation (England and Wales)

The final Funeral bill 

If you are a next of kin or Executor and are unable to use our digital service then these documents may be taken into one of our branches.

Estate administration

Our Estate Administration Service is provided by Hugh James Solicitors, and is available for a fee. With this service you will be assigned a dedicated case manager to make sure the terms of the will are carried out appropriately.

Contact our Estate Administration Service on 02920 391019 or Minicom on 0800 404 6161. Lines are open 8am - 6pm (Mon-Fri).


Find out more about our Estate Administration Service

Frequently asked questions

A summary of our services

You can download our leaflet to get a summary of our services and some other useful information.

Is there something else we can help you with?

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