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Life Moments

What to do
when someone dies

Our digital notification service is quick & easy

How to tell us if someone has passed away

See our helpful video guide

This 5-minute video tells you everything you need to know about how to notify us and other banks about your loss. 

First steps following a bereavement

After somone passes away you'll need to: 

  • Register the death
  • Arrange the funeral
  • Find the will (if there is one)
  • Let us know

Our step by step bereavement guide will help you work through the things you need to do.

See our step by step guide

 

Letting us know

It's important that you notify all  organisations that the deceased had a relationship with, including government bodies, financial companies and utilities. 

See how you can notify us through our quick and easy notification service.

Important information we'll need from you

Before you start, it's handy to have certain pieces of information to hand about you and the person who has died. This will save a lot of time later when it comes to completing the online form.

What we need from you

When using our digital service you’ll need to upload some important documents, including:

  • Sort code and account number
    The deceased's Royal Bank of Scotland sort code and account number. We only need to see one, even if they had multiple accounts with us.
  • Death certificate
    The original death certificate or coroner's interim certificate (England and Wales) or abbreviated extract (Scotland)
  • The Will if there is one.
  • Grant of representation (England and Wales) or Confirmation (Scotland), if appropriate
  • The final funeral bill if you’d like us to use money from your loved one’s account to pay for the funeral.
  • Proof of your ID
    A driving license, passport or an ID card (electoral, EU or National ID).
  • Proof of your address 
    A bank statement, utility bill or council tax bill dated within the last 3 months.

These need to be original documents, not copies. However, you can upload them by taking a picture with your phone, or a colour scan.

If you are a next of kin or Executor and are unable to use our digital service then these documents may be taken into one of our branches.

Notify us of a bereavement

You can notify us if you’re:

  • A next of kin or executor of the deceased’s will or
  • A solicitor

You can use our quick and easy notification service to notify us online and upload the necessary documents. 

 

Accounts with The Royal Bank of Scotland and other banks?

If the deceased had accounts with The Royal Bank of Scotland and elsewhere, please use the free Death Notification Service (DNS) to send a single notification to all relevant banks and building societies.

You can then use our secure digital service to register with us and upload supporting documents.

Notify us as a solicitor

All you need to register is your business email and law firm SRA ID where appropriate. Law Practitioners in Scotland should mark as not applicable.

  • Once you've registered, you can view any cases created under the same business email address.
  • Use the service to upload documents, request tax certificates view your outstanding cases, and arrange to close accounts.
  • If you need to notify us about a bereavement in the future you can do so using the same login and password details you used for the previous notification. 

Notify us as a next of kin or executor of the deceased’s will

You'll need a valid email address and mobile telephone number to notify us using our online notification service.

  • Once you've registered,  you can upload all relevant documents via our secure online portal.
  • The form is quick and simple to fill out and you don't need to visit one of our branches.

Useful information

Our leaflet provides you with a summary of our services and some other useful information.

Estate administration

Our Estate Administration Service is provided by Hugh James Solicitors, and is available for a fee. With this service you will be assigned a dedicated case manager to make sure the terms of the will are carried out appropriately.

Contact our Estate Administration Service on 02920 391019 or Minicom on 0800 404 6161. Lines are open 8am - 6pm (Mon-Fri).

 

Find out more about our Estate Administration Service

Frequently asked questions

We're here to help

You can get in touch with our dedicated team via webchat.
Simply click 'Chat now' on the right hand side of the page. 

You can also call us on 0800 161 5904. 

Lines are open:
Monday to Friday 9am - 5pm
Saturday 9am - 1pm

Is there something else we can help you with?