Spending

Abroad

If you elect for the transaction to be converted into Sterling at the point of sale or withdrawal, we will not charge a Non-Sterling Transaction Fee, however the transaction handler may charge you a separate fee.

We will charge a Non-Sterling Transaction Fee of 2.75% of the value of the withdrawal.

Customers with Black, Reward Platinum, Reward Black, and Reward Silver accounts do not pay any Non-Sterling Transaction Fees.

Other customers pay a 2.75% Non-Sterling Transaction Fee of the value of the transaction.

No charge.

You can report your debit card as lost or damaged and order a new one using our mobile app. Log in and select the 'Manage my card' option.

You can also log in and report your debit card lost or damaged via Digital Banking.

If your card has been stolen, you'll need to give us a call using the correct number below:

UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526

You can get a copy of your travel insurance policy here or by calling us:

Silver Account - Download a copy of your Silver account Travel Insurance policy (PDF 167KB).

Platinum Account - Download a copy of your Platinum account Travel Insurance policy (PDF 316KB)

Black Account - Download a copy of your Black account Travel Insurance policy (PDF 296KB)

Select Silver / Reward Silver: 0345 607 5154
overseas: +44 1252 308 791

Select Platinum / Reward Platinum: 0345 609 0456
overseas: +44 1252 763 659

Black / Reward Black: 0345 2668 801
overseas: +44 1252 308 793

Minicom: 0370 600 0856
Open Monday to Friday 9am - 6pm (excluding bank holidays).

To find out more or to use your benefits visit the packaged account page.

If you intend to use your personal debit or credit card abroad it is best that you let us know. Telling us in advance that you're travelling will notify our transaction monitoring systems you will be using your debit or credit card abroad. This will significantly reduce the likelihood of your transactions being blocked.

Find out how you can register your travel plans here.