If your application has been unconditionally accepted, you'll receive written confirmation of your loan account details in the next few days. We will text you within the next two working days when the money is available in your chosen account.
If we require more information from you to process your application, we'll be in touch within 5 working days detailing your next steps, which can be completed using the options below. Your loan funds will normally be available within 48 hours of us receiving your completed application, provided you meet all of our credit requirements.
If you've opted in to paperless in your application, you may receive an e-mail or text message inviting you to complete your application via DigiDocs (our secure online portal). Follow the instructions provided in the invite.
If you have received a pack in the post, you can simply visit your local branch where your documents will be validated and your application completed. If you require your loan funds urgently we recommend you complete your application this way.
If you have received a pack in the post, you can return your documents along with your signed application form using the freepost envelope in your application pack. Your documents will need to be certified first.
If you wish to speak to someone about your online loan application, please call us on the following number:
Call: 0800 121 121 Minicom: 0800 404 6161.
Monday to Friday 8am to 8pm, Saturday 9am to 6pm (excluding public holidays). Calls may be recorded.