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Coronavirus: mortgage payment holiday

Mortgage payment holidays for customers impacted by Coronavirus

If your income has been impacted by Coronavirus and you know you are not going to be able to make your monthly mortgage payments, we can offer our existing mortgage customers a 3 month payment holiday.

I've already missed one or more mortgage payments

Coronavirus: mortgage payment holiday

I'm worried I might miss a mortgage payment in the future

Before you apply for a payment holiday

Important information

Before you apply for a payment holiday you should ensure that you are fully aware of the impact on your mortgage.

  • Although on a payment holiday, interest will continue to accrue which means you’ll pay back more over the full term of the mortgage.
  • When your payment holiday ends, your monthly payments will increase. We will provide you an estimate of these prior to commencing the payment holiday.
  • The term of your mortgage will not change.
  • A payment holiday will not have any negative impact towards your credit rating.
  • By requesting a payment holiday you are acting on behalf of all parties named on the mortgage.

How to apply for a payment holiday

Complete the online form

Before applying please ensure you have read the Important information section above.

  • After your request has been submitted, you won't need to do anything else. Within 7 days we will email you to confirm when your payment holiday will take effect, and to give you an estimation of what your mortgage payment will increase to after the end of your holiday period. Please note that if you have a payment due in the next 7 days, we may not be able to amend this payment. We will confirm this after we’ve processed your request.
  • If you are able to make your next payment we recommend that you do so as normal but we understand that in some circumstances that might not be possible so, where a payment request fails, we will contact you to offer further support.

Our colleagues in contact centres are working incredibly hard in difficult circumstances. Please only call us if it’s absolutely essential, this will allow us to focus on those customers who need us most at this time. 

Apply through the mobile app

Before applying please ensure you have read the Important information section above.

If you have other accounts with us, you can get access to our mobile app and contact us via the the ‘Message us’ facility.

Once you're in the app, simply tap 'Help' at the bottom of the screen followed by 'Message us' and quote 'coronavirus mortgage' in your message.

Searching for a better deal?

If your mortgage with us is on a Standard Variable Rate, or your current deal is ending, you could switch to a better deal.

Find out more about switching your mortgage deal, and get a personalised quote in just a few minutes.

Tools to help you plan

Check out our range of calculators below. They have been designed to help you better understand and manage your mortgage options.
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Overpayment calculator

Use our overpayment calculator to see how much you could save by making either extra monthly payments or paying a lump sum to your capital repayment mortgage.
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Borrowing calculator and rate finder

We'll quickly show you how much we may be able to lend you, as well as our mortgage rates. Just have details of your income, outgoings, deposit and cost of your new home ready.

Borrowing options for our customers

As well as the ability to borrow more on your mortgage, we now offer personal loans to our existing mortgage customers. Whether you're looking to make some home improvements, or better manage your finances, we can help.

Borrow more on your mortgage

Achieve your future plans in the present

If you have a residential mortgage with us, you could borrow up to 90% of the value of your home. 

  • Applications for additional borrowing are subject to LTV and must meet our current lending requirements
  • Minimum amount is £10,000
  • Minimum term 3 years - maximum term 35 years (maximum age 70)

Additional borrowing is available on a capital and interest repayment basis. You may be able to borrow more on an interest only basis, subject to criteria.

Personal loans to our existing mortgage customers

Representative 3.4% APR for loans between £7,500 and £19,950

Other loan amounts are available at alternative rates. Our rates depend on your circumstances and loan amount and may differ from the Representative APR.

To apply, you must be 18+ and a UK resident with either a Royal Bank current account (held for 3+ months), credit card or mortgage (held for 6+ months). Credit card and mortgage customers must apply online or by phone.

A guide to paying off your mortgage

Our mortgage repayment guide covers the different types of mortgage available, as well as things to consider if you're looking to pay off your mortgage early.

Is there anything else we can help you with?

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