Security Centre | Royal Bank of Scotland

If you have been a victim of a recent data breach, following these simple tips will help you stay safe and secure.

Fraudsters often contact you pretending to be from the Bank, the Police or companies your trust to convince you to divulge information or pay money out of your account and they can use sophisticated technology to make the number appear like it's a genuine number, not their actual caller ID

Never give out your Mobile banking App Activation codes and Passcode

Never give your full Digital Banking security number, full Digital Banking password or Card Reader codes to anyone over the phone, even a caller claiming to be from your bank or the police

Never move your money to a 'safe/secure' account if asked to do so by someone saying they are from the bank or the police

If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so

If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website. 

If you are asked to do any of the above then end the call immediately

A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.

More about vishing

Take Five To Stop Fraud is a national campaign from Financial Fraud Action UK and the UK Government, backed by the banking industry coming together to tackle fraud.

Stop and think

Requests to move money: A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by

Clicking on links/files: Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text

Personal information: Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.

Are you too smart to be scammed?

Take this test to find out https://takefive-stopfraud.org.uk/takethetest/  (Opens in a new window)

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Online Banking login information or other personal information.

We recommend you follow these simple steps to help stay secure:

Never give your full Online Banking PIN, full password or card reader codes to anyone via text

 

Never respond to suspicious emails or text messages

 

Never click on links or attachments in suspicious emails or text messages

 

If you’re in doubt about the authenticity of a message from us, please contact us immediately

 

Stay safe while you shop online by following these simple steps

Only shop on secure and trusted websites

More information can be found at Get Safe Online (opens in new window)

On selected transactions we may send you a passcode for verification, which will be sent to a chosen contact method that we hold for you.

 

Ensure all your contact details including your mobile number are up to date with us.

Guidance on updating phone number and email address are available 

 

Download our free security software IBM Rapport that protects your card details online

For more information please visit our card security page

Phishing is one of the main ways fraudsters will try and get you to hand over your personal information or transfer money to their accounts. These messages could look like they have come from your bank or include links to copycat websites.

Follow these steps to stay safe: 

Never give your full Online Banking PIN, full Online Banking password or Card Reader codes to anyone via email

Never reply to unusual emails – if you’re suspicious about an email, let us know

Never click on links in suspicious emails

Report any suspicious emails to phishing@rbs.co.uk

Find out how to spot and avoid phishing scams.

If you think you’ve been a victim of fraud or you spot something suspicious, either activity on your account or an email, text or call which doesn’t look quite right, get in touch