You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.
British Airways Data Breach
We are aware that British Airways announced on 25th October 2018 that they have suffered a data breach from 21st April until 28th July 2018 which includes data for some of our customers.
As a precaution we’re reissuing Debit and Credit Cards that have been impacted by the BA data breach.
- If you’ve already received a new card since 28th July (end of the data breach) we will not replace this again
- You can continue to use your existing card until your new card arrives
- If you have additional cardholders on your credit card account, new cards will also be issued for them
We use industry-leading fraud defence technology to protect you and we work around the clock to monitor for suspicious activity on your account. We will contact you if we spot any unusual activity on your account and we will refund you if you have been a British Airways customer and your card details are used fraudulently as a result of this incident. You can monitor your account for any suspicious activity via Digital/Mobile Banking if you think you have been affected by this issue.
Unfortunately, data theft incidents such as this are fairly common. Here are some simple steps you can take to better protect yourself:
- Sign-up for our free Account Alerts service via our Mobile Banking/Digital Banking so you can keep track of activity on your account
- Ensure that you don’t recycle your passwords - use a unique password for your bank account and don’t reuse this password with any other online service
- Over the coming weeks, you may receive emails, phone calls, or SMS messages relating to the British Airways data theft incident. If you receive such as message, it is worth taking a few moments to stop and check whether it is genuine. We’ve worked with many other UK banks to provide free fraud advice that is relevant to all, so if you want to know more look online for ‘Take Five to Stop Fraud’ from UK Finance
We are working hard to protect you from fraud, thanks for banking with us. If you have any concerns please speak to one of our team via webchat, or by calling 0345 724 2424 (from abroad 0044131 549 8888) or alternatively visit your local branch.
If you are a Business / Commercial Banking customer and have any concerns please get in touch by calling 0345 600 2230 (from abroad 0044 118 373 2181).
If you are a Credit Card Customer and have any concerns please get in touch by calling 0370 907 0010 (from abroad 0044 1268 508018) for Personal Credit Card Customers, 0370 154 1234 (from abroad 0044 370 154 1234) for Business Credit Card Customers and 0345 300 8460 (from abroad 0044 345 300 8460) for BusinessOne Customers.
Planned system updates
In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.
When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.
Websites
Service working normally.
Digital Banking
Service working normally.
Mobile Banking
Service working normally.
Payments
Service working normally.
Telephony
Service working normally.
Branch
Service working normally.
ATM
Service working normally.
Credit Cards
We will be carrying out routine maintenance on our credit card platform commencing 0200 until approx. 0700 on Sunday 18th November. Please be aware your credit card information will be unavailable during these times. We are sorry for any inconvenience that this may cause.