Support Centre | Royal Bank of Scotland

Support Centre

Support Centre

We're always here to help

Whatever you need to know, ask Cora first

Cora never sleeps. Our digital assistant is available 24/7, dealing with questions, or getting you to the right place in no time. 

You’ll find Cora in the ‘Need help?’ pop up on the right hand side of our webpages.

So now you know where to go first for answers.

Meet Cora our Digital Assistant
Secure banking promise
Add your signposting title here… Stay safe from scams

A common strategy fraudsters may use is to pose as a known company that you may use, and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to process the refund. 

Follow these simple tips to help protect yourself from scams:

Only ever pay money to people or companies you know and trust 

The Bank will never call to ask you to make a payment or use your card-reader

If in doubt, please contact us before you make the payment

See how we help protect you

How are we doing?

Need to make a complaint?

We’re sorry you need to complain. You can get in touch with us by WebChat, via an online form, calling or writing to us, or by visiting your nearest branch.

Find out how to complain

Had great service?

We're really pleased that you've received fantastic service from Royal Bank of Scotland. Whether you've experienced our helpful banking in-branch, over the phone, or WebChat, we'd love to hear your great feedback.

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PPI Complaints

If your complaint relates to PPI then please visit our dedicated web page.

PPI complaints guidance
Check how our services are running
Our service status

See when we'll be upgrading our services, and you can also check if any of our services are experiencing issues

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