Complaints Contacts | Royal Bank of Scotland

Complaints Contacts

How to get in touch by phone or post

Prefer to complain online?

If you want to talk to someone or write a letter of complaint, use the drop down lists below to find the contact information you need:

 

 

Personal Customers 

 

If you need to make a complaint relating to a personal account with us, you can contact us by...

Phone

 

Personal Customers (24 hours)

UK: 03457 24 24 24

Overseas: +44 131 5498888

Minicom:  0800 404 6160

 

 

Post

 

Customer Relations Manager

7-10 Brindley Place

Birmingham

B1 2TZ

Credit Cards

 

Have a Credit Card with us and want to complain? We're here on...

Phone

 

Credit Card Customers (24 hours)

UK: 0370 907 0010

Overseas: +44 1268 508018

Minicom: 0800 141 3999

 

Post

 

Royal Bank of Scotland Card Services

PO Box 5427

Southend-on-Sea

SS1 9AJ

 

Premier Customers

 

If you're a Premier customer and you'd like to speak to someone about a complaint you can get in touch by...

Phone

 

Customers with Premier Banking Managers* (24 hours)

UK: 0333 202 3332

Overseas: +44 131 2783507

Minicom: 0800 027 1398

* Or you can call your premier banking manager

 

 

Customers without Premier Banking Managers (24 hours)

UK: 0345 7 24 24 24

Overseas: +44 131 549888

Minicom: 0800 404 6160

 

Post 

 

Customer Relations Manager

The Royal Bank of Scotland

Freepost

PO Box 594

Chatham

ME4 9DP

Business Customers

 

Have a Business account with us and want to complain? You can speak to our Business team by...

Phone

 

Accounts (24 hours)

UK: 0345 600 2230

Overseas: +44 131 5498888

Minicom: 0800 9005961

 

Businesses with a turnover over £2m

Please call your Relationship Manager

 

Post

 

Customer Relations Manager

7-10 Brindley Place

Birmingham

B1 2TZ

Mortgages

 

Want to make complaint about mortgage with us? Here's how to get in touch...

Phone

 

UK: 0345 721 2600

(Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-4pm)

 

Post

 

Royal Bank of Scotland Mortgage Centre

PO Box 123

Greenock

PA15 1EF

 

To give you an indication of the cost of your call on a BT landline with no call plan, see our call charge information page. If you are using another network provider or a mobile phone, the call cost may vary. For exact call costs please contact your network provider.

 

Also, please note that calls may be recorded for training and monitoring purposes

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