Community Banker | Royal Bank of Scotland

Community Banker

Community Banker

Our Community Bankers help customers bank wherever’s good for them by visiting them in their local communities and bringing face to face assistance and support.

View our other ways to bank

Community Banking available in selected areas

What's a Community Banker?

Our professionally qualified Community Bankers help our customers bank whenever and wherever they like – whether that's libraries, places of work, clubs, leisure centres or even customers' homes.

Community Bankers help customers understand how to manage their finances through our financial health checks. Their role is also to help customers understand our many ways to bank and to deliver important local events on fraud, scams and online security to help people keep their money safe.

Your Community Banker

Community bankers are located all over the country, from Gretna to Wick, supporting your local community.


Community Banker: Alec James, 07711 764704

Areas covered:  Aberfeldy, Comrie, Pitlochry, Perth South Street

Base Branch location: Perth Chief Office


Community Banker: Amanda Baitup, 07711 764522

Areas covered: Melrose, Jedburgh, Hawick, Selkirk

Base Branch location: Galashiels


Community Banker: Ann Mckie, 07711 764780

Areas covered: Cumnock, Mauchline

Base Branch location: Kilmarnock Central


Community Banker: Christopher Tracey, 07711 764921

Areas covered: St Andrews, Leven, Cupar, Crail & Anstuther

Base Branch location: Glenrothes


Community Banker: David Russell Douglas, 07825 853950

Areas covered: Kinross, Linlithgow, Kirkcaldy, Cowndenbeath, Dalgety 

Base Branch location: Dumfermline


Community Banker: Diane McLaughlin, 07826 664041

Areas covered: Newton Stewart, Girvan, Whithorn

Base Branch location: Ayr


Community Banker: Jane Milne, 07711 764816

Areas covered: Tain, Tongue and Wick 

Base Branch location: Alness

Community Banker: Janice McBride, 07790 824059

Areas covered: Gretna, Annan, Lockerbie  

Base Branch location: Dumfries High Street


Community Banker: Lisa Lauffer, 07826 664101

Areas covered: Kilwinning, Saltcoats, Renfrew, Kilbirnie, Rothesay 

Base Branch location: Greenock


Community Banker: Lynsey Haggarty, 07748 148043

Areas covered: Bishopbriggs, Kilsyth, Airdie, Bellshill, Tannochside, Stepps

Base Branch location: Kilkintilloch


Community Banker: Rachelle Maconeghy, 07717 800953

Areas covered: Troon, Prestwick

Base Branch location: Irvine


Community Banker: Robert Watson, 07711 764936

Areas covered: Strathaven, Lesmhagow, Larkhall, 

Base Branch location: Lanark


Community Banker: Sam Mooney, 07717 880609

Areas covered: Penicuik, Bonnyrigg, Peebles, Prestonpans

Base Branch location: Haddington


Community Banker: Sharon Dykes, 07711 764878

Areas covered: Mallaig, Kyle of Lochalsh

Base Branch location: Fort William

A day in the life of a Community Banker

Meet Lynsey, a Community Banker as she takes us with her for the day to meet the people and community she serves in Kirkintilloch and Bishopbriggs. Find out how she helps customers:

  • Get financially fitter.
  • Educate customers about scams and fraud.
  • Show the different ways to bank with us.




A day in the life of a Community Banker

Ways to bank near you

Your mobile branch service

A handy service for your community.

If you don’t work or live near one of our branches, then you might appreciate us coming to you. Our mobile branch service could help make life a little easier.

Find your nearest branch

Find your nearest branch

You can use our full range of services in our Royal Bank of Scotland branches.

You can use our Branch Locator to find your local branch that best meets your needs:

  • Branches only.
  • Cash machines only.
  • Branches & cash machines.
  • Cash & cheque deposit machine.
  • Extended opening hours for mortgage appointments.
Using post office

Using the Post Office®

Get your general banking done at a local Post Office® branch.

We’ve increased the number of services available at thousands
of Post Office® outlets across the UK.

As a Royal Bank of Scotland customer, you can:


  • Get a balance using your debit card and PIN. 
  • Withdraw cash using your debit card and PIN. 
  • Pay in cash with a pre-printed paying-in slip. 
  • Make cheques deposits with a pre-printed paying-in slip.
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