Ways to Bank

Emergency Cash

What is Emergency Cash

When your debit card has been lost or stolen, our Emergency Cash service makes sure you don't have to go without cash in your pocket. We'll give you a code to type in to a Royal Bank of Scotland or NatWest cash machine, which will let you take money out of your account.

  • If you're a digital or telephone banking customer, you can make one withdrawal of up to £300
  • If you're not registered for these services, you can still get £60 to tide you over

Please note: Your card will be cancelled and you will no longer be able to use Get Cash in the mobile app till you have a replacement debit card.

What you'll need


To get Emergency Cash, you must get your code at the same time you're cancelling a lost or stolen debit card

Your step-by-step guide:

  1. 01

    Call the Card loss centre

    0370 600 0459 (overseas +44 1268 500 813) Minicom: 0800 917 0526 

    Open 24 hours a day. Calls may be recorded. Call charge information

  2. 02

    When cancelling your card, let us know you'd like access to 'Emergency Cash'

  3. 03

    We will ask you some security questions to make sure it's you

  4. 04

    Tell us how much you want (up to £300 if you're a Digital Banking customer)

  5. 05

    We'll give you a code to use at a Royal Bank of Scotland or NatWest cash machine

  6. 06

    When you've found an ATM, press 'enter' and then follow the instructions on the screen to take your cash out

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