Ways to Bank

Letting us know when
you're going abroad

In a nutshell

When you’re going away, it’s best to let us know first. Then when you’re using your Royal Bank card, it’ll be less likely that it will be blocked if we suspect fraudulent activity.

I'd like to learn how…

Select your preferred way of doing it

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The quickest route

What you’ll need

 

The mobile app 

Details of how long you’re going away for, and where to 

Your step-by-step guide for your debit card:

  1. 01

    Log in to the app

  2. 02

    Select “help” which is on the bottom bar

  3. 03

    Opt for 'Going Abroad'

  4. 04

    Follow the instructions on the page to enter the details of your trip. You’ll need to know where you’re going, and how long for

Your step-by-step guide for your credit card:

  1. 01

    Log in to the app

  2. 02

    Choose the credit card you want to apply it to

  3. 03

    Select “Manage your card” from that card

  4. 04

    Opt for “Going abroad”

  5. 05

    Follow the instructions on the page to enter the details of your trip. You’ll need to know where you’re going, and how long for

  6. 06

    Repeat for each other credit card

What you'll need

 

Access to your Digital Banking

Details of how long you're going away for, you destination country 

Your step-by-step guide:

If you are signed up for Digital Banking, you can log in and register the details of your trip by completing the online form.

It only takes a few minutes.

  1. 01

    Select 'Cards' from the left-hand menu

  2. 02

    Register your travel plans in the 'Using your cards abroad' section

  3. 03

    For debit cards select 'Manage your travel plans for your debit card' and for credit cards select 'Manage your travel plans for your credit card'

What you'll need

 

Your Digital/Telephone banking pin and password

Your full credit/debit card number 

Your step-by-step guide for your debit card:

  1. 01

    Call us on 03457 242424 (International +44 (0) 131 549 8888)

  2. 02

    When you hear the menu, press 4 to go through to one of our UK-based customer advisers

  3. 03

    You’ll be put through to an advisor

  4. 04

    Tell the advisor that you’re going abroad and they’ll ask you some small questions

Go, go, go – you’ve got a bag to pack and a flight to catch

Your step-by-step guide for your credit card:

  1. 01

    Call card services on 0370 333 9091 (International +44 370 333 9091)

  2. 02

    You’ll be put through to an advisor

  3. 03

    Tell the advisor that you’re going abroad and they’ll ask you some small questions

What you'll need

 

Your Royal Bank card

Here's how

Visit your local branch and we’ll ask you to confirm your identity by popping your debit card into a card machine and asking you to tap in your PIN.

Then simply let us know where you will be travelling to and for how long.

Note: In branch we can only assist you with your debit card If you have a credit card then you should use Mobile or Digital Banking.

Something else we can help you with?

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