How do I use 24/7 Messaging?
Log in to our mobile app and click on ‘Help’ along the bottom taskbar. Then click ‘message us’, which will initiate a secure message chat.
Am I speaking to a human?
The majority of queries will be answered by Cora, our digital assistant. If Cora can’t answer your question, you will be directed to a human operator who will answer you in two hours.
What sort of questions can I ask 24/7 Messaging?
Any banking queries you like. Customers usually ask for directions to our other services e.g. how do I tell the bank I’m travelling abroad? How do I get cash?
Can I use 24/7 Messaging to manage my money?
No. For 24/7 transactions and payments, we recommend you visit our articles on payments and transfers, Paym and Pay your Contacts here.