Ways to Bank

Mobile app

Discover our app

 

The ability to check your balance, move money and handle your finances on the go

Touch ID, Face ID and Android Fingerprint login keeping your details and finances under lock and key

Round-the-clock access allowing you to stay on top of things wherever or whenever you like

Cutting-edge features like “Get Cash” - which allows card-less ATM withdrawals

A step-by-step guide to getting the mobile app

  1. 01

    If you haven't downloaded the app yet or need to reinstall the app, click on your relevant app store button below, and do it now.

  2. 02

    Open your new Royal Bank of Scotland app on your phone or tablet and if you already bank with us tap the 'I'm an existing customer' button.

  3. 03

    Tap 'Get started' to read and accept the Mobile Banking Terms.

  4. 04

    Enter your customer number. This is the 10-digit number you use to log in to Digital Banking and starts with your date of birth.

    If you don't have a customer number, or you have forgotten it, simply tap 'What's my customer number'.

  5. 05

    Enter the digits from your Digital Banking PIN and password.

    We will never ask you for your full PIN or password and you should never give these to anyone.

  6. 06

    Confirm the mobile number we hold for you on screen is up to date, as we will need to send you an activation code to make sure it's you, this will help keep your account secure.

  7. 07

    Set up a passcode that you will use to log in to your app in future.

    If you have a compatible iPhone you can enable Touch ID or Face ID. Or on compatible Android phones enable 'Fingerprints'. This will allow you to log in securely, so there’s no need to always remember your passcode.

  8. 08

    You have now finished setting up your new app so you can start to explore all the great features and enjoy banking on the go. 

    Log in and visit the 'Help' menu to discover how to make payments, manage your Direct Debits and new features coming soon.

Our security promise

Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3. We'll help you protect yourself with tips on staying secure and free tools for extra protection

Remember to take sensible precautions

Keep your antivirus and firewall software up to date.

Discover our latest updates

We’ve made it easier to register for our app

It's now even easier to register for the Mobile Banking app. As a bonus you can register for Digital Banking at the same time, this way you get the best of both worlds. Why not download the mobile app from your app store today to get started?

Making payments more secure

We've added an extra layer of security into the app to help keep your money safe. When making payments, you may be asked to authenticate the payment by using your fingerprint, face or app passcode.

Receive money using your mobile number

Our app makes it even easier to receive money in your account. Other people can send you money securely using your mobile number, if you sign up to Paym, which is a UK wide payment service. Tap your profile in the app to see how.

Enjoy the app on the big screen

The app works beautifully on your tablet device too. Why not try the big screen experience.

We’ll grab the popcorn.

Something else we can help you with?

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