Mobile Banking App | Royal Bank of Scotland

Royal Bank mobile banking app

Mobile Banking

Bank whenever and wherever you like with our secure mobile app

Get the app Try our mobile app demo
App available to customers with Digital Banking and a UK or international mobile number in specific countries

Here's why our app may be right for you

Fingerprint login 

Using fingerprint login on your iPhone, iPad or Android phone? Then that’s also your quickest and most secure way to log into the app. 

To set it up, first log into the app with your existing passcode, then click the ‘More’ button at the bottom of the screen. Open the ‘Settings’ menu and that’s where you’ll find the option to enable fingerprint login. 


Try our iPhone demo

Try our Android demo

Important Information


Touch ID and Android Fingerprint are available on selected Apple and Android devices.



Check your balance

Wondering if that refund is back your account yet, or fancy checking your balance? You can do this anytime, anywhere.

With our app you can see all your Royal Bank balances - current account, credit card, mortgage and savings. 

You can also personalise your account view to suit you. Once you have logged into the app, tap the three dots (...) in the top right hand corner of any of your accounts. 

  1. Edit your account nickname - change the name of your accounts to help you recognise them easily. e.g. Holidays, Bills, etc.
  2. Share account details - if a friends owes you money, send your details via text in just a few taps. No need to find a pen or paper!
  3. Manage your alerts - choose which of our text/emails alerts you want to receive on this account.
  4. Hide your balance - Handy if you don't want to dip into your savings or view your mortgage balance.
  5. Reorder accounts - You accounts will automatically display in alphabetical order, if you want to this then it's a simple tap and drag with this feature.
Personalise your account view

A screenshot of the menu options within the Royal Bank of Scotland banking app

Contact us whenever you like

Reach us anytime with 24/7 Messaging.

How do I use 24/7 Messaging? 
Log in to our mobile app and click on ‘Help’ along the bottom taskbar. Then click ‘message us’, which will initiate a secure message chat.


Am I speaking to a human?
The majority of queries will be answered by Cora, our digital assistant. If Cora can’t answer your question, you will be directed to a human operator who will answer you in two hours.


What sort of questions can I ask 24/7 Messaging?
Any banking queries you like. Customers usually ask for directions to our other services e.g. how do I tell the bank I’m travelling abroad? How do I get cash?


Can I use 24/7 Messaging to manage my money? 
No. For 24/7 transactions and payments, we recommend you visit our articles on payments and transfers, Paym and Pay your Contacts here.

See your Accounts with Other Banks

Now our app can show you the accounts you've got at other banks (Available on iOS app only)

See your money differently

These days, there's nothing unusual about having current accounts at a number of banks. Although, until recently, keeping an eye on them all has been a bit of a chore. But now you can see your money differently by using a new feature on our app called "Accounts with other banks."

Learn more about Accounts with other banks

Helpful Notifications

Keep up to date with your accounts using some personal notifications delivered straight to your device.

Notifications are simple to switch on and a great reminder that our app is always there for you.

Make sure you have set up your notifications with these simple steps;

  • Select the person icon in the top right hand corner to open 'My Profile'
  • Click on 'Notifications'
  • Choose 'Enable notifications'
  • Select 'Allow' to set them up on your device

View your transaction details

Don't recognise a payment on your transaction list? Tap it to learn more.

We have recently improved the amount of information displayed within our app to help you keep track of your account.

Tap on your transaction to show additional details such as;

  • The name of the company
  • The date of the transaction
  • How the payment was made e.g. contactless
  • The last 4 digits of the card used to make the payment

If you are still unsure about the payment then tap 'Find out more' to visit our Transaction Support Zone.

If you don't recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect.

Learn more
View your transaction details

Screenshot of the new information available within the Royal Bank of Scotland banking app

Pay Someone New

Need to pay a friend or tradesman? You can use your app to pay anyone up to £750 with just their account number and sort code. You don’t need a card reader or to have paid them before using Digital Banking.

Want to pay a friend or tradesman? It simple using the app and you don't need to have your card reader to hand.


You can make up to 5 payments totalling £750 per day using the app, however the payee details will not be saved so you may want to keep those details for another time.

To pay someone new:

  1. Choose your current account then tap ‘Payments’. 
  2. On the next screen, choose ‘Select payee’.
  3. Then ‘Pay someone new’ (at the top of the screen)
  4. Enter the payee name, account details.
  5. Choose a reference and confirm your payment.  

Try our demo

Pay someone new

Screenshot of the 'Pay someone new' screen within the Royal Bank of Scotland banking app

For security reasons, the first time you use a feature that allows money to leave your account with the mobile app, you will be asked to confirm a second activation code.

Register your travel plans with us

Just let us know 24 hours before you set off. You can create one travel plan at a time, for a maximum period of 90 days, that includes up to seven countries.

The travel plan will apply to the debit card in your name only - joint account holders should register separately through their own app.

It's simple to do this;

  1. Select the 'More' menu
  2. Tap 'Going Abroad'
  3. Tap 'Add Destination'

Holiday planning is a hugely exciting time, and good planning will make sure you can relax and enjoy when you’re there.

Learn more
Travel Plans

Screenshots of the new 'Travel Plan' feature in the Royal Bank of Scotland banking app.

Control your text alerts settings

Our text alerts are sent straight to your mobile – meaning they keep you up to date, as often as you’d like. 

We can let you know when you’ve slipped into your overdraft, or send you a simple balance update at the same time every week – and more.

You can view and amend these through your app:

  1. Select the 'More' menu
  2. Tap 'Alerts'
  3. Tap the account that you want to set the alert on
  4. View the different types of alerts and turn on/off as you wish
Learn more
Image of alerts screen in app

Image of alerts screen in app

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