Register for our mobile banking app | Royal Bank of Scotland

How to register for our mobile banking app

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How to register for our

mobile banking app

A step by step guide to registering for our mobile banking app

We've made it easier to register for all of our digital services

Digital Banking, telephone banking and mobile banking. Previously you had to register for each service as and when you wanted - not anymore. We listened to your feedback - now you can register for all three services through our mobile banking app.

All you need is:

YYour mobile number

YYour personal details, such as name, address, and date of birth

YYour account number, sort code, and debit card number

Follow the on-screen instructions - once you're registered, not only will you be registered for our mobile app, but you can also use Digital and telephone banking too!




Register for all of our services

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Simple steps to register for our mobile app

Details that you'll need to hand

What you'll need, and why you need them.

YYour UK or international (in specific countries) mobile number. We'll use your mobile number to text you an activation code. You can see a full list of the available countries here.


YYour personal details - this includes your full name, date of birth, and post code. This helps us identify you as a customer, and allows you to register.


YYour Royal Bank account number and sort code - this again helps us to identify you further.


YYour 16-digit debit card number. Entering your debit card number can help you get access to Digital Banking faster, but not having it won't stop you registering for the app.

How to download our app

Where you can get our app from, and what device you'll need.

Our mobile app is available on iPhone and Android devices. It's also available to download for iPad.


Visiting the link below will allow you to text yourself a link to download our app, or if you're already on your iPhone or Android device, you'll go straight through to your relevant app store.


Download the app

Follow the on-screen instructions

Five simple steps to register for our digital services.

1. You'll be asked to create a passcode. This passcode has to be at least five digits long. It's what you'll use to log in to the app after you've registered. Whilst you should make the passcode memorable to you, you can later turn on fingerprint or facial recognition login, so you won't need to keep entering it.


2. You'll be asked to enter your Customer Number. If you haven't yet got one, this is where you can register for Digital, telephone, and mobile banking. Simply tap 'What's my Customer Number?'.


3. Follow the instructions and complete the registration form. Here's where you'll be asked for your personal details as well as your bank account information.


4. Create your Digital Banking PIN and password. You'll use these to log in to Digital Banking at a desktop. The instructions on-screen will tell you the exact way to create these details.


5. Verify your details - your Customer Number will be shown in the app, and you'll need to confirm your PIN and password, that you just created. Then - you'll be logged in and good to get started with banking on the go!


Important information

Fingerprint login available on selected iOS and Android devices. Face ID login available on iPhone X.

Enjoy our banking services

You're now registered for our mobile app, as well as Digital and telephone banking!

Visit our Ways to Bank hub to see how the different services can help you.


Our mobile app is the award-winning service that you can have in the palm of your hand. It lets you do many things you can do over the phone or in Digital Banking.


CCheck your balance

MMake transfers and payments without a card reader

LLog in with your fingerprint

GGet Cash without a debit card

PPay someone using just their mobile number


Important information

Payments without a card reader are limited to a total of 5 transactions totalling £500 per day. You must be aged 16 and over.


Fingerprint login is available on selected iOS and Android devices.


Get Cash allows you to withdraw up to £130 every 24 hours at any Royal Bank of Scotland (in Scotland), NatWest, or Tesco ATM, as long as it's within your daily withdrawal limit. You must have at least £10 available in your account.


Paying your contacts is limited to a total of 20 payments totalling £250 per day. You must be aged 16 and over. Pay anyone who has our app or is registered for Paym.

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