Ways to Bank

Reporting your Royal Bank
card damaged, lost or stolen

In a nutshell

If your card has been stolen, it's important that you call us and cancel the card as soon as you possibly can on:

UK: 0370 600 0459

Overseas: +44 1268 500 813

Minicom: 0800 917 0526

If your card is damaged or lost, you can order a replacement online in just a few clicks.

Credit card customers:

You can now report your card lost or damaged in the mobile app.

I’d like to learn how…

Select your preferred way of doing it

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The quickest route

What you’ll need


Access to Digital Banking

Your Digital Banking  PIN and password

Last four digits of your credit or debit card 

Your step-by-step guide:

  1. 01

    Login to Digital Banking and click ‘Cards’

  2. 02

    From the ‘Cards’ screen you can choose to order a replacement debit or credit card

  3. 03

    Select the option you would like to order then fill in the details when prompted

What you’ll need


You’ll need a secondary form of ID like your driving license or passport 

Your step-by-step guide:

In branch we can only assist you with your debit card, if you have a credit card then it’s best to order a replacement online.

  1. 01

    Go to the desk

  2. 02

    Report your card lost or damaged

  3. 03

    Makes sure you have a secondary form of ID (driving license or passport) so we can check it’s you

What you'll need


A phone to call from 

Your step-by-step guide:

If your card is lost or stolen then please call us straight away on one of the following numbers:

UK:  0370 600 0459

Overseas: +44 1268 500 813

Minicom: 0800 917 0526

Once you’ve reported your card as lost or stolen, your new card will be with you within five working days. 

Something else we can help you with?

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