Using your card reader
In a nutshell
A card reader is a security device needed by all customers when you're banking digitally. It works with your Digital Banking service to provide an extra layer of protection against online fraud.
It also allows you to log in, set up new payments, change your details and more.
Digital Banking available to customers aged 11+ with a Royal Bank account.
Your step-by-step guide:
When asked to use your card reader it's the same 5 steps each time:
Insert your card into the reader making sure the card number matches the one shown on Digital Banking
On the card reader, when asked to 'Select Function', press the button with the up and down arrows
When prompted, enter your card PIN and press the 'OK' button
In the card reader, enter the number displayed by Digital Banking and press the 'OK' button
In Digital Banking enter the passcode number shown by the card reader
When you'll need a card reader
When you are using Digital Banking you may be asked to use your debit card and card reader. If you don't have a debit card then you will be provided with a Digital Banking card. This can only be used in the card reader.
You will be asked to use your card reader when completing certain tasks in Digital Banking, such as:
- Logging in (we'll sometimes ask you to use a card reader for additional security)
- Creating or amending a payee
- Creating or amending a standing order
- Changing your mobile number or email address
- Changing your PIN or password
- Making a payment for the first time to a payee added as part of the account switching process
We will never contact you to ask for your card reader details.
If you need help with your card reader then please visit our Support Centre page