Using your card-reader
In a nutshell
A card-reader is a security device needed by all customers when you're banking digitally. It works with your Digital Banking service to provide an extra layer of protection against online fraud.
It also allows you to set up new payments, change your details and more.
Digital Banking available to customers aged 11+ with a Royal Bank account.
Your step-by-step guide:
When asked to use your card-reader it's the same 5 steps each time:
Insert your card into the reader making sure the card number matches the one shown on Digital Banking
On the card-reader, when asked to 'Select Function', press the button with the up and down arrows
When prompted, enter your card's PIN and press the 'OK' button
In the card-reader, enter the number displayed by Digital Banking and press the 'OK' button
In Digital Banking enter the passcode number shown by the card-reader
When you'll need a card-reader
When you are using Digital Banking you may be asked to use your debit card and card-reader. If you don't have a debit card then you will be provided with a CAP card. This can only be used in the card-reader.
You will be asked to use your card-reader when completing certain tasks in Digital Banking, such as:
- Making a payment for the first time to a payee added as part of the account switching process
- Creating or amending a payee
- Creating or amending a standing order
- Changing your mobile number
- Changing your PIN or password
We will never ask you to use your card-reader to log in to Digital Banking, and we will never phone you to ask for your card-reader details.
If you need help with your card-reader then please visit our support centre page