Overlay

How long will the item I've requested take to arrive?

How long will the item I've requested take to arrive?

We have listed below items you can either order yourself through Digital Banking or with a member of staff.

Timescale
Activation CodeThe Activation Code is created automatically. This will either be sent to you by text message or in the post. A text should arrive within 24 hours. If you don't receive a text, the Activation code letter should arrive within 7-10 working days after online enrollment complete.
Card-reader (New)The first card-reader for your account should be with you within 3-5 working days.
Card-reader (Replacement)A replacement card-reader should take 3-5 working days to arrive.
Digital Banking only cardYour new online card should arrive within 7-10 working days, and the new PIN should arrive 3 days later.
Cheque BookA cheque book should be received within 5 working days.
Credit Book/Paying-in bookA new paying-in book should be received within 5 working days (7-10 working days for a replacement one).
PIN Re-adviceYour PIN re-advice should be with you in 3 working days.
New debit cardYour new debit card should be with you in 3 working days, and your debit card PIN should arrive the following working day.
Replacement debit cardYour replacement debit card should be with you in 3 working days.
Statement orderedIf you ordered a statement from us, it should take 5 working days to arrive.