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General and Emergency Phone Numbers

All the contact information you need if you have a RBS account.

 

Before you call:

 

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Also, calls may be recorded for training and monitoring purposes.

 

If you want to talk to someone, use the drop down lists below to find the contact number:

 

General Queries

 

UK

Abroad

Minicom

Personal Customers with accounts

in Scotland

03457 24 24 24 +44 131 549 8888 0800 404 6160

Personal Customers with accounts

in England

0345 900 0400 +44 131 242 0017 0800 068 1289

Personal Customers with accounts

in Wales

0345 900 0300 +44 118 373 2181 0800 092 3201

Lost, Stolen or Fraud

Lost or Stolen

UK

Abroad

Lost or stolen cards and chequebooks 0370 600 0459
+44 1268 500 813 
Cards blocked abroad   +44 131 5498 888
Minicom customers 0800 917 0526   

 

If you think your account has been fraudulently used, or if your card is lost or stolen, it's important to get in contact with us as soon as possible:

 

Card or Account fraud

UK

Abroad

Bank account fraud
Includes debit card, payment and
cheque transactions

 
0800 161 5150 +44 125 230 8047
Credit card fraud Personal customers  0800 161 5153 +44 126 850 8020
Credit card fraud Business customers
Call your Business Manager, or call
0800 161 5164 +44 1268 508 019
Returning a call from our automated
service in relation to your debit card
0800 023 4540  

 

Please visit our Security Centre to get more information about reporting fraud and further details on how we may try and contact you.

Credit Cards

 

UK

Abroad

Minicom

Personal Credit Card Customers
0370 907 0010
  0800 141 3999
Business Credit Card Customers
0370 154 1234
+44 370 154 1234
0800 404 6160
BusinessOne Customers
0345 300 8460
+44 345 300 8460
0800 404 6160

Private Customers

 

UK

Abroad

Minicom

Customers with Private Banking Managers
0333 202 3332 +44 131 278 3507 0800 027 1398
Customers without Private Banking Managers
0345 7 24 24 24 +44 131 549 8888 0800 404 6160

Business Customers

 

UK

Abroad

Minicom

Business Telephone Banking
0345 600 2230
+44 118 373 2181
0800 404 6160

Mortgages

 

UK

Abroad

Minicom

General Mortgage Queries
0800 056 3220
  0800 404 6160
Existing Mortgage Customers
0800 056 0567
+44 121 629 0739  

Membership Services

 

UK

Abroad

Minicom

Silver Accounts
0345 607 5154 +44 2392 666 062 0370 600 0856
Platinum Accounts
0345 609 0456 +44 2392 668 827 0370 600 0856
Black Accounts
0345 266 8801 +44 2392 668 814 0370 600 0856

 

To give you an indication of the cost of your call on a BT landline with no call plan, see our call charge information page. If you are using another network provider or a mobile phone, the call cost may vary. For exact call costs please contact your network provider.

You can also find help on our FAQs:

View all Common Questions?

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