I have received a suspicious email, what do I do?

We will never ask our customers for any personal information by email. You should not respond to any email asking you to divulge personal information.

It’s also important that you don’t click on any of the links or attachments it contains.

Please forward the email to us at phishing@rbs.co.uk.

You can also forward the email to Action Fraud, the National Fraud & Cyber Crime Reporting Centre at NFIBPhishing@city-of-london.pnn.police.co.uk.

If you have responded to the email, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately.

Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Relay UK: 18001 0345 6002230
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Relay UK: 18001 0345 3070900

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

For more information, please visit our Security Centre(opens in a new window).

Remember: We will never ask you to divulge your full PIN or password and if you are ever in doubt, you can always contact us using the number on the back of your card.