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Existing customers

Manage my
current account

My account

My debit card

Go to my specific account

Report a lost or stolen card

I want to...

Below you can quickly and easily find out how to complete common tasks with your current account.

Check my balance

Check your balance on the go Close

You can check your balance on the go by logging in to our mobile app .

Alternative log in to Digital Banking where you can view your balance and statements, make payments, transfers and more to help manage your account.

Make a transfer or payment

Make a transfer or payment Close

You can make payments or transfers on the go by logging in to our mobile app. Using your mobile app you can:

Pay someone new* up to £1000 without a card reader.

Pay saved payees.

Create, amend and cancel regular payments.

*There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.

Alternative log in to Digital Banking where you can view your balance and statements, make payments, transfers and more to help manage your account.

Upgrade or change my Royal Bank of Scotland account

Compare our bank accounts Close

We have a Bank accounts to suit your needs, from everyday bank accounts to accounts that reward you.

Specific account criteria apply.

Find out more about all our accounts

Set up, change or cancel a direct debit

Manage your direct debits Close

A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

View or cancel a Direct Debit

You can easily view or cancel a Direct Debit via our Mobile App or through your Digital Banking.

Go to the app

While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us, whenever you like.

You have up until 8.20pm (UK time) on the day the payment is due to cancel.

Find out more

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.

Manage my debit card

Everything you need to know about your Visa debit card.

Report my debit card stolen, lost or damaged

Report your card Close

If you think your debit card or any of your card details, such as your PIN number may have been stolen, you should report it to us to avoid the possibility of fraud.

Report your card using the Mobile App

You can now instantly report your card as lost, stolen or damaged through your mobile app . Simply open the app, tap on the account that your card is linked to and select 'Manage my card' to see your options.

You can also report your card by logging on to your Digital Banking.

Alternatively, you should call us as soon as possible on:
UK: 0370 600 0459 (24 hours)
Overseas: +44 1268 500 813
Next Generation Text Service (NGTS): 18001 0370 600 0459

Once you’ve reported your debit card as stolen, we will send out your new card which will be with you in five working days.

Use my debit card abroad

Let us know where you’re going at least 24 hours before. That way any payments you make are less likely to be blocked by our transaction monitoring systems.

You can register one trip at a time. It can include up to seven countries and last 90 days. Register each country you are visiting. The marker will apply to all debit cards in your name. Joint account holders should register separately.

If you have our Mobile Banking app, it’s easy to let us know you are going to use your debit card abroad. Simply go to the app, tap on the account that your card is linked to, select 'Manage my card'and then select ‘Going Abroad’ to register your trip.

Go to the app

If you are signed up for Digital Banking you can let us know you are going abroad via webchat. Just log in to your digital banking and select 'need help' at the right hand side of the screen to start a chat with us.

Lock my card

Lock your card using your app Close

If you've misplaced your debit card, or want to stop it from being used, you can temporarily lock your card to protect it from unauthorised use. You can lock and unlock your card at any time using your mobile app.

Take out cash with Get Cash Close

Your mobile app has a function called Get Cash. This lets you take out cash when you don't have your card but need money - great for people who accidently leave their cards at home.

Withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked).

Simply log in to your app and click on the “Get Cash” icon - you’ll find it at the bottom of the app home screen.

Find out more about Get Cash

Set up my account

Activate your card Close

New to Royal Bank of Scotland?
If you're new to Royal Bank of Scotland, we'll post your Visa debit card and PIN separately within a few days of opening your account. Once your card arrives we'll explain how to activate it.

Already a Royal Bank of Scotland customer?
If you're already a Royal Bank of Scotland customer and have recently changed your account, there's no need to activate. You get to keep your existing card and PIN.

If your existing card is not Contactless and you have an eligible account, you can request a new card, giving you a quick and simple way to make purchases up to £30.

Register for our mobile app
Once you've set-up digital banking, you can get the mobile app. This is the easiest way to keep an eye on your spending.

Get the Mobile app

Need help? See how to set up mobile banking

Get started online
Setting up digital banking takes a few minutes. You'll need your email address, sort code, account number and debit card to hand.

Get started now

Need help? View our online guide

Your debit card user guides Close

All you need to know about your accessible Visa Debit card with contactless.
Accessible Visa Debit card with contactless User Guide (PDF, 372KB)

All you need to know about your accessible Visa Debit card.
Accessible Visa Debit card User Guide (PDF, 129KB)

Make the most of your your Premier Visa Debit card and your Premier account.
Premier accounts

Ways to pay

Did you know there are a number of secure and convenient ways to pay with your Visa debit card?

Find out more about Ways to Pay

Or choose the account you have with us

To view any benefits and get the most out of your current account, simply pick the account you have with us

Select account

Foundation account

Reward account

Reward Silver account

Reward Platinum account

Select Silver account

Select Platinum account

Still not sure which account you've got?

No problem, we'll get to the bottom of this. Firstly, go dig out a bank statement. Yours might come in a letter or it's in digital banking, either way, that'll tell you what type of account you have.

Your other option is to log into digital banking. From the "Account Summary" page select "Your Account". Just below the mini-statement that expands, select "View account details" and there you'll have it.

Manage my
current account

Check my balance

Make a transfer or payment

Upgrade or change my Royal Bank of Scotland account

Set up, change or cancel a direct debit

View or cancel a Direct Debit

Report my debit card stolen, lost or damaged

Report your card using the Mobile App

Use my debit card abroad

Lock my card

Set up my account

Ways to pay

Or choose the account you have with us

Still not sure which account you've got?

Something else we can help you with?

Support centre

@RBS_Help

Find a branch

Manage my current account

I want to...

Check my balance

Make a transfer or payment

Upgrade or change my Royal Bank of Scotland account

Set up, change or cancel a direct debit

Manage my debit card

Report my debit card stolen, lost or damaged

Use my debit card abroad

Lock my card

Set up my account

Ways to pay

Or choose the account you have with us

Still not sure which account you've got?

Something else we can help you with?

Support centre

@RBS_Help

Find a branch

Manage my
current account