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Coronavirus: loan repayment break


We understand this is a difficult time for many of our customers. Following the latest government coronavirus announcements, we’ve updated our website to reflect what support is available to you if you are financially impacted.


Is your existing loan repayment break coming to an end?

If you've had two repayment breaks, please refer to the email we'll send you around 3 weeks before your payments are due to restart for further help and support.

If you’ve had one repayment break and you need additional support, you could apply a further 3 month repayment break, up to a maximum of 6 months in total. Find out more about your options.


Apply for a repayment break

If you are finding it difficult to pay your monthly loan repayment as a result of coronavirus, then you can ask for a 3 month loan repayment break which won’t impact your credit score.

Your payments will still accrue and you will need to repay the deferred payments including interest, within an agreed timescale after the deferment period. As interest does continue to be charged, this means that you could end up paying a higher amount per month than before the deferment period. 

To apply, log into our mobile app, simply tap ‘Help’ at the bottom of the screen followed by ‘Message us’and quote ‘coronavirus loan’ in your message.  


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Can I pay off my loan early?

If you find you have a bit more money in your account you might decide to repay your loan early. This could mean you end up paying back less in interest in the long term, however you will be charged an early repayment fee.

How can I request a loan statement?

You can request your loan statement online. Simply follow the link below, you will then be asked to fill in your details and we will send your annual statement to your account address, you should receive this in 7 – 10 working days.

Top up an existing loan

Thinking of borrowing more?

If you already have a loan with us but need to borrow more, we may be able to help.
  • Replace your existing loan with a new loan for a larger amount.


  • Open a new loan and run two side- by- side.

Tools to help you

Savings goal tool

Our savings goal tool can help you to save towards your goal and track your progress – whatever it is you’re saving for.

Budget calculator

Our budget calculator can help you manage your budget so that you can stay on track with your loan payments.

Something else we can help you with?