If you've had two repayment breaks, please refer to the email we'll send you around 3 weeks before your payments are due to restart for further help and support.
If your repayment break is ending
We’ll send you details of what you need to do next. This information will be sent from RBS loans, powered by Adobe/Echosign.com.
Please do not take any action until you receive this.
- Be sure to go through your options carefully to work out which one is the best one for you, especially as some options may affect your credit file. Additionally, some options mean that you will pay more interest overall.
- If you can't afford to make your next payment, we can help in a number of ways, depending on whether the changes to your financial situation are temporary or more permanent.
Please note that if you don't take any action, your payments will resume on your regular payment date.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a NatWest account.
Apply for temporary support
If your finances are temporarily impacted by coronavirus and you can't afford to make your full monthly loan payments, we're here to help. You can apply for your first or second repayment break provided you have not had the maximum of two already.
Long term repayment arrangement
If you already know your circumstances are unlikely to improve and you wouldn't be able to start repayments after a further repayment break, Cora your digital assistant can help you sort it.
Ask Cora via the 'Help' button in the bottom right corner of the page and quote 'payment holiday ending' in your message.
Other independent organisations who can help
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.
Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.
Free advice on housing, debt, benefits, eviction & homelessness.
National Debt Line
Free and confidential advice on debt.
Financial Conduct Authority (FCA)
Find out about the measures introduced to support you if you are experiencing a change in financial circumstances due to coronavirus (Covid-19).