Loan support
Premier customers
If you are a Premier customer please speak to your Premier Banking Manager.
Business customers
If you are a Business customer please see our dedicated coronavirus hub.
Important information
If your repayment break is ending
We’ll send you details of what you need to do next. This information will be sent from NatWest loans, powered by Adobe/Echosign.com.
Please do not take any action until you receive this.
- Be sure to go through your options carefully to work out which one is the best one for you, especially as some options may affect your credit file. Additionally, some options mean that you will pay more interest overall.
- If you can't afford to make your next payment, we can help in a number of ways, depending on whether the changes to your financial situation are temporary or more permanent.
Please note that if you don't take any action, your payments will resume on your regular payment date.
Options to consider
App available to customers with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers with a Royal Bank of Scotland account.
Apply for temporary support
If your finances are temporarily impacted by coronavirus and you can't afford to make your full monthly loan payments, we're here to help. You can apply for your first or second repayment break provided you have not had the maximum of two already.
Please think carefully before choosing to extend your repayment break. Our illustrative examples can help you understand the impact on your loan when applying for a repayment break.
Long term repayment arrangement
If you already know your circumstances are unlikely to improve and you wouldn't be able to start repayments after a repayment break, Cora your digital assistant can help you sort it.
Ask Cora via the 'Help' button in the bottom right corner of the page and quote 'payment holiday ending' in your message.
Independent support available
If you are struggling with your finances, you can get free debt advice. We partner with PayPlan (a third party company), who can offer you free confidential advice for all of your debts.
Other independent organisations who can help
Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.
Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.
Stepchange Debt Charity
Free advice on bankruptcy, charging orders, employment, benefits, money management and mortgage/repossession support.
Shelter
Free advice on housing, debt, benefits, eviction & homelessness.
National Debt Line
Free and confidential advice on debt.
Financial Conduct Authority (FCA)
Find out about the measures introduced to support you if you are experiencing a change in financial circumstances due to coronavirus (Covid-19).