Loan support
Premier customers
If you are a Premier customer please speak to your Premier Banking Manager.
Business customers
If you are a Business customer please see our dedicated coronavirus hub.
Important Information
If you've had two repayment breaks, please refer to the email we'll send you around 3 weeks before your payments are due to restart for further help and support.
What support is available?
We can no longer accept requests for a new repayment break. However, if you are unable to make your regular repayments we have measures in place to support you in managing your repayments. To understand your options ask Cora our digital assistant.
What happens when my break comes to an end?
If you have an existing repayment break then when this comes to an end we’ll get in touch to let you know what you need to do. If you have only had one repayment break you can apply to extend the break. Any agreed extension will be for 3 months or stop after your July repayment (whichever is sooner).
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If your repayment break is ending
We’ll send you details of what you need to do next. This information will be sent from RBS loans, powered by Adobe/Echosign.com.
Please do not take any action until you receive this.
- Be sure to go through your options carefully to work out which one is the best one for you, especially as some options may affect your credit file. Additionally, some options mean that you will pay more interest overall.
- If you can't afford to make your next payment, we can help in a number of ways, depending on whether the changes to your financial situation are temporary or more permanent.
Please note that if you don't take any action, your payments will resume on your regular payment date.
Options to consider
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a NatWest account.
Apply for temporary support
The option to apply for a new repayment break ended on 31 March 2021. However, we continue to have measures in place to support you in managing your repayments. To understand your options ask Cora, our digital assistant:
1. Log into our mobile app
2. Tap 'Help' at the bottom of the screen
3. Tap 'Message us'
4. Quote “Coronavirus” in your message
If you are already in a repayment break, you may be able to extend your existing break provided you have not had the maximum six months support. We’ll send you details towards the end of your first break. Any agreed extension will be for 3 months or stop after your July repayment (whichever is sooner).
Please think carefully before applying for your repayment break. Our illustrative examples can help you understand the impact on your loan when applying for a further repayment break.
Long term repayment arrangement
If you already know your circumstances are unlikely to improve and you wouldn't be able to start repayments after a further repayment break, Cora your digital assistant can help you sort it.
How to ask Cora and discuss your options
1. Log into our mobile app
2. Tap 'Help' at the bottom of the screen
3. Tap 'Message us'
4. Quote 'payment holiday ending’ in your message
Independent support available
If you are struggling with your finances, you can get free debt advice. We partner with PayPlan (a third party company), who can offer you free confidential advice for all of your debts.
Other independent organisations who can help
Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.
Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.
Shelter
Free advice on housing, debt, benefits, eviction & homelessness.
National Debt Line
Free and confidential advice on debt.
Financial Conduct Authority (FCA)
Find out about the measures introduced to support you if you are experiencing a change in financial circumstances due to coronavirus (Covid-19).