End of coronavirus repayment break

Loan support

What to do when your repayment break is coming to an end

Before your repayment break ends, we'll send you details of what you need to do. Your payments will start again on your normal payment date. 

  • Be sure to go through your options carefully to work out which one is the best one for you, especially as some options will affect your credit file. Additionally, some options mean that you will pay more interest overall.
  • If you can't afford to make your next payment, we can help in a number of ways, depending on whether the changes to your financial situation are temporary or more permanent. 

Please note if you don't take any action, your new payments will resume on your regular payment date.

Premier customers

If you are a Premier customer please speak to your Premier Banking Manager.

Business customers

If you are a Business customer please see our dedicated coronavirus hub

Options to consider

If you're still temporarily impacted by coronavirus, you can apply to pay some (reduced payment) or none of your loan monthly payments for 3 months.
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If you already know your circumstances won't improve, you could consider a long term repayment arrangement.

If you're struggling financially you may also want to consider independent support.

Apply for further temporary support

If your income has been temporarily affected by coronavirus and you're still concerned about making your next payment we are here to help.

Apply for further temporary support

I can afford to pay some of my loan

If your income is still temporarily impacted and you can afford to make reduced monthly loan payments, we are here to help. To do this, you can apply for a further loan repayment break for 3 months and pay into your loan account what you can afford during the break period.

I can't afford to make any payment

If you are unable to make your next payment, you can apply for a further repayment break for 3 months. Even if you can afford a small amount, you should consider making reduced payments to help reduce what you owe.

Long term repayment arrangement

If you already know your circumstances are unlikely to improve and you wouldn't be able to start repayments after a further repayment break, Cora your digital assistant can help you sort it. 

Ask Cora via the 'Help' button in the bottom right corner of the page and quote 'payment holiday ending' in your message.

Independent support available

If you are struggling with your finances, you can get free debt advice. We partner with PayPlan (a third party company), who can offer you free confidential advice for all of your debts. 

Start your journey with PayPlan

Other independent organisations who can help

Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.

Stepchange Debt Charity
Free advice on bankruptcy, charging orders, employment, benefits, money management and mortgage/repossession support.

Free advice on housing, debt, benefits, eviction & homelessness.

National Debt Line
Free and confidential advice on debt.

Financial Conduct Authority (FCA)
Find out about the measures introduced to support you if you are experiencing a change in financial circumstances due to coronavirus (Covid-19).


Common questions on extending your loan term

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