We're here to support you during coronavirus

There are a number of options available to you if you don't think you can afford your new monthly mortgage payments. 

Please note if you don't take any action, your new payments will resume on your regular payment date.

Additional support

Please do not submit a request unless your current offer is going to expire in the next 30 days.

You may be required to provide up to date information on your current financial circumstances and a credit check will be undertaken, this will not have any negative impact towards your credit rating.

Where we can approve your request to extend the offer by up to 1 month, we will email you to confirm your extension within 10 days of receiving this request. If we need any further information to help us process your application we will contact you within the next 7 days.

By requesting an extension to your mortgage offer you are acting on behalf of all parties named on the mortgage.

Extend your mortgage offer

1. Log into our mobile app
2. Tap 'Help' at the bottom of the screen
3. Tap 'Message us'
4. Quote “Coronavirus” in your message

After your repayment break has ended we’ll contact you to discuss your options.

You can either repay your missed payments as a lump sum or add your missed payments to your loan and extend the term. As interest continues to be accrued this means you could end up paying a higher amount overall if you extend your term.

If you cannot locate your email or letter from us, or you’d like to discuss your options further please visit our dedicated support page or talk to us in the mobile app.

If the missed payments remain outstanding this will impact your ability to obtain future credit from us.

How to contact us

1. Log into our mobile app

2. Tap 'Help' at the bottom of the screen

3. Tap 'Message us'

4. Quote 'payment holiday ending’ in your message

Find out how to get the app

If you requested the interest free amount, we also reduced your overdraft interest rate that you’ll pay for any borrowing above your interest free amount for the same period.

Compare your contractual and temporary reduced rate.

Please note, this isn’t a change to your overdraft terms.

It’s important to remember that after the period ends, we’ll start to charge interest at your contractual rate on the full overdrawn balance.

Please visit our dedicated overdraft support page where you can access this support.

Visit our dedicated struggling financially page for more information.

If you’ve tried to contact the company and still need our support you can raise a dispute with the company using our online form.

Dispute a credit card transaction

If you require additional support, please visit our dedicated page.

We've created a simple online form to make raising a dispute online as smooth as possible.

Here's what we'll need:

• The retailer name
• The transaction amount and the date
• Your account details

Dispute a Debit Card Transaction

To close your fixed term savings account, you can call us on 03457 24 24 24 (Relay UK: 18001 03457 24 24 24).

You can also close your fixed term savings account through Digital Banking or your mobile app:

Digital Banking

• Log into your Digital Banking account
• Start a chat with Cora by clicking on the "Need help" icon, then "chat now"
• Type the following to start your account closure: "I want to close my fixed rate savings account"

Mobile app

• In your app tap on the "Help" button
• Tap "Message us" to start a secure chat
• Type the following to start your account closure:  "I want to close my fixed rate savings account"