Royal Bank app
Our mobile app is the fastest way to manage your finances without needing to leave your home.
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As the coronavirus pandemic continues and with a national lockdown now in place we all face a difficult challenge in how it impacts our day to day lives. At Royal Bank we are here to support you through these uncertain times.
Please help us to support those most vulnerable by only visiting our branches if it’s absolutely critical. Social distancing is in place in all our branches and you’re expected to always use a face covering unless you’re exempt. We’re regularly reviewing and updating our branch opening hours in line with the latest government guidelines. Please use our branch locator to check your local branch opening hours.
Our phone lines are extremely busy at the moment, please only call us if it’s absolutely necessary. Due to the number of calls we are receiving your line may be silent while waiting. You will find the most up to date ways we can support you on this page.
App available to customers aged 11+ using compatible iOS or Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a Royal Bank account. Payments available to customers aged 16+ and may require a card reader. When paying someone new on the app, there is a limit of 5 payments totalling £1,000 per day.
Our mobile app is the fastest way to manage your finances without needing to leave your home.
Criteria applies.
Bank from home safely on a bigger screen using your laptop or personal computer.
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If you're unable to visit one of our Royal Bank branches, our video bankers may be able to help you.
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We know you’re working really hard and at all times of the day. We've set up a dedicated 24/7 telephone line thats just for you.
We've created five easy steps to support you to help others bank safely from home. Mobile criteria applies.
We're here to help you bank from home with face to face Digital Lessons. Learn how to use the mobile app and Digital Banking.
Useful guides, details of our dedicated support line and information for those of us self-isolating for health or age related reasons.
Is coronavirus affecting your business?
If you’re concerned with the financial impact of coronavirus on your business, we are here to help. Visit our coronavirus business support page to find practical advice, answers to common questions, and useful links to support such as government-backed business loans and capital repayment holidays.
Find out some of the options you have available with Royal Bank if you are worried about your finances.
We know that losing someone is extremely difficult, we want to give you the support you need during this time.
Find out what to do if you are one of the 6.5 million people in the UK who provides unpaid care by looking after someone who is ill, older or disabled.
We want to help educate 5-18 year olds to build a better financial future for themselves and others. Take advantage of our free resources to help teach your children about money from the comfort of your home.
Helpful hints on budgeting, saving towards a particular goal, investing and understanding borrowing options.
For support with issues like redundancies, returning to work after a break and employment contracts, we’ve pulled together a useful guide to your working rights to help you.
If you are concerned about planned travel arrangements and how coronavirus could impact them, it's best to contact the company you booked with in the first instance for further guidance.
For more information you can visit our travel guide page which has answers to frequently asked questions, help if your travel plans have changed and government travel advice.
We want to keep you safe. Scammers are taking full advantage of the worry and uncertainty being caused by coronavirus. It could be easy to let your guard slip, but keeping your money safe and secure really is more important than ever.
With scammers looking to exploit every opportunity they can, you’re more likely than ever to be a target of their tricks. Don’t become a victim – by sharing the tactics scammers are using right now, we can help you keep you, your family, friends and those in your local community safe. For more information on how we can help keep you and your money safe and secure, please visit our security centre.
Royal Bank and our specialist teams work in partnership with UK charity SafeLives, to protect and support customers who are victims of financial abuse.
If you're affected by financial abuse, we can offer support to help you regain control of your finances. The most important thing is that you talk to someone - there is always help available to you.
Check how our services are running on our service status page.
You can view which of our branches are open and the latest opening times on our branch locator.
Benefits calculator by turn2us.org.
A coronavirus support page from The Money Advice Service.
Details on emergency utility services from Step Change.
Latest coronavirus updates and advice from GOV.UK and the World Health Organization (WHO).
Hopefully you have found what you are looking for, if not, rest assured that we are doing all we can to provide the support you need during this challenging time. We will be making regular updates to this page over the coming days and weeks and endeavour to help get you through this.