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Support Centre

Making
a complaint

Common questions

Have you searched for your answer online?

Just need some help?

If you don't wish to make a complaint but still need some help please use our Feedback or Enquiry Forms.

Visit our Support Centre

There you can search our Frequently Asked Questions. Or ask Cora, our digital assistant. If she can’t help, she’ll pass you on to a real person who can.

Make an enquiry

If you simply need to ask us a question or get some more information, please use our Enquiry Form below and we can help locate the information you need.
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Give us some feedback

We would love to hear your feedback. Whether you have received fantastic service or if something hasn't gone so well and whether you've experienced it in branch, over the phone or webchat, please use our Feedback Form to let us know.

How to make a complaint online

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

New complaint

Our online form enables you to email your complaint direct to a complaint handler.

Update on existing complaint

If you’ve already raised a complaint, we’ll update you as we progress. If you need an update from us on an existing complaint, you can email us using the ‘Get an update’ form.

It’s simplest to complain online. But of course, we do have other ways to get in touch.

View contacts

 

RBS have collected your personal details to enable us to provide you with updates on the progress of your complaint or query. This information will be stored for 6 years.  Our full Privacy Policy is available at rbs.co.uk/privacy.

 

PPI Complaints

If your complaint relates to PPI then please visit our dedicated web page.

Helpful complaints information

View our complaints leaflet

Save and download our complaints leaflet

Other ways to get help

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