Branch closures | Royal Bank of Scotland

 

 

 

Important information about our branches in Scotland

We are closing some branches.

As customers change the way they bank with us, we must change the way that we serve them and this means that some branches will have to close. Closing a branch is a decision we take very seriously. We know it can affect people in the local area and we’ll always work hard to guide you through the changes and find the best way to serve you from now on.

You'll find more information below about each of the branches that are closing and this will tell you about the alternative ways you can do your banking locally.

 

Further questions about our branch closures?

Why are you closing my branch?

Over the last few years the way our customers bank and interact with us has changed dramatically. Customers are using a greater range of ways to bank – including online, mobile, webchat and telephony.

When will my branch close?

We are committed to providing our customers with 6 months notice of this change. You will be advised of the exact closing date for your branch though either in-branch literature (including the Factsheet for your branch) or a letter.

How can I continue to bank with you if my branch is closing?

There are lots of ways you can bank with us, you can:

  • Bank from the comfort of your own home or on the move with our online and mobile banking services to get cash 24/7; check your balance; transfer money and use other payment options
  • Call our telephony teams 24/7
  • Use our large free to use cash machine network
  • Access one of our Mobile Branches which continue to serve communities and where appropriate will extend their current routes to support customers from closing branches
  • Speak with our branch colleagues who will work with you to ensure you understand all of your options
  • Visit a Royal Bank TechXpert in one of our branches, for help with our digital services
  • Meet with our Community Bankers who are available to proactively help you meet your financial goals
  • Visit the Post Office where you can use your debit card to take out cash and check your balance, and can use your pay-in book or chip and PIN debit card to make deposits
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Other ways to do your banking
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Digital Banking

Digital Banking from Royal Bank of Scotland is secure, easy and convenient to use, and gives you all the tools you need to manage your money online.

 

Here are just a few of our top features:

 

  • View your balance
  • Make payments (limits apply)
  • Transfer money between your accounts
  • Set up and manage your regular payments
  • View your transaction details

 

Digital Banking available to customers aged 11+ with a Royal Bank of Scotland  account. 

 

Bank with Digital Banking

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Mobile Banking

Our mobile app is secure, easy to use and convenient, and gives you all the tools you need to manage your money on the go.

 

Here are just a few of our top features:

 

 

App available to customers with Digital, Banking and a UK or international mobile number in specific countries.

 

Bank with our mobile app

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Telephone Banking

To make the most of our Telephone banking service you will first need to register. If you are registered for Digital Banking you will automatically be registered for Telephone banking. Just make sure you know your customer number and are able to provide 2 digits of your online PIN when required to pass security.

 

Bank over the phone

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Post Office services

As a Royal Bank of Scotland customer, you can:

 

  • Get a balance using your debit card and PIN. 
  • Withdraw cash using your debit card and PIN. 
  • Pay in cash with a pre-printed paying-in slip. 
  • Make cheques deposits with a pre-printed paying-in slip.

 

Bank at your Post Office

 

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