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Please have your Customer Number and PIN ready when you call - these are the same details you use to log in to Digital Banking
If you think your account has been fraudulently used, or if your card is lost or stolen, it's important to get in contact with us as soon as possible...
Have we contacted you?
If you have received an automated message from us, then please call us back to discuss recent transactions as soon as possible...
You may receive a call or voicemail from us about your bank account or debit card, to help protect you against fraud, you can call us back on:
UK: 0800 011 3312
Overseas: +44 131 3397 609
If we do not hear from you we may send a letter asking you to contact us.
Lost or stolen card?
If you've lost your card or you've had it stolen, it's important to let us know as soon as you can...
You can now report your debit, credit, or savings card as lost or damaged and order a new one online.
If your card has been stolen, or you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN:
Lost/stolen debit cards
Accounts in Scotland (24 hours)
UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526
Accounts in England & Wales (24 hours)
UK: 0800 056 4386
Overseas: +44 118 373 2674
Minicom: 0800 0929 098
Lost/stolen credit cards
Accounts in Scotland (24 hours)
UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526
Accounts in England & Wales (24 hours)
UK: 0800 056 4386
Overseas: +44 118 373 2674
Minicom: 0800 0929 098
Reporting fraud
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...
Current Accounts
Personal accounts (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm)
UK: 0800 161 5150
Overseas: (0044) 125 230 8047
Outside these hours, call: 0370 600 0459
Business accounts (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm)
UK: 0345 300 3986
Overseas: (0044)125 230 8047
Credit Cards
Personal credit cards (24 hours a day)
UK: 0800 161 5153
Overseas: (0044) 345 300 4350
Business credit cards (24 hours a day)
UK: 0800 161 5164
Overseas: (0044) 345 300 4351
Please be prepared to answer some security questions so we can verify you.
Please visit our Security Centre to get more information about reporting fraud and further details on how we may try and contact you.
If you want to talk to someone, use the drop down lists below to find the contact number:
Telephone Banking & General Queries
If you need to speak to us about your Personal Current Account, you can do this over the phone...
It's easy to use digital banking and the mobile app to do most of your day-to-day banking with us, for anything else call us on:
Personal Customers with accounts in Scotland (24 hours)
UK: 03457 24 24 24
Overseas: +44 131 549 8888
Minicom: 0800 404 6160
Personal Customers with accounts in England and Wales (24 hours)
UK: 0345 900 0400
Overseas: +44 131 242 0017
Minicom: 0800 068 1289
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.
Not registered for Telephone Banking? Find out what you can do over the phone, and how to register for Telephone Banking.
Credit Cards
Have a Credit Card with us? If you need to call us, here's the numbers you need...
We've got lots of ways to easily manage your credit card, find out how to manage your credit card online.
Personal Credit Card Customers (24 hours, 7 days a week)
UK: 0370 907 0010
Overseas: +44 1268 508018
Minicom: 0800 141 3999
Business Credit Card Customers (Monday to Friday 8am-6pm and Saturdays 9am-1pm)
UK: 0370 154 1234
Overseas: +44 370 154 1234
Minicom: 0800 404 6160
BusinessOne Customers (Monday to Friday 8am-6pm and Saturdays 9am-1pm)
UK: 0345 300 8460
Overseas: +44 345 300 8460
Minicom: 0800 404 6160
Borrowing
Want to ask us a question about your loan or mortgage with us? Here's how to get in touch...
Mortgages
General Mortgage Queries (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-4pm)
UK: 0800 056 3220
Minicom: 0800 404 6160
Existing Mortgage Queries (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-4pm)
UK: 0800 056 0567
Overseas: +44 121 629 0739
Minicom: 0800 404 6160
Loans
Personal Loans (Monday to Friday 8am-8pm, Saturdays & Bank Holidays 9am-3pm)
UK: 0800 148 8331
Minicom: 0800 404 6160
Existing Loans (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-5pm)
UK: 0345 030 3216
Mincom: 0800 404 6160
Insurance
Need to discuss your insurance policy with us? You can manage, renew & make a claim on your policy over the phone...
Find all the information to manage your Home Insurance policy
Business Customers
Have a Business account with us? You can speak to a Business Banking adviser on these numbers...
Business Telephone Banking with accounts in Scotland (24 hours, 7 days a week)
UK: 0345 600 2230
Overseas: +44 118 373 2181
Minicom: 0800 404 6160
Business Telephone Banking with accounts in England and Wales (24 hours, 7 days a week)
UK: 0345 307 0900
Overseas: +44 131 242 0091
Private Customers
If you're a Private customer and you need to speak to someone you can call on...
Customers without Private Banking Managers
UK: 03457 24 24 24
Overseas: +44 131 549 8888
Minicom: 0800 404 6160
Customers with Private Banking Managers (24 hours, 7 days a week)
UK: 0333 202 3332
Overseas: +44 131 278 3507
Minicom: 0800 027 1398
If you are a customer based in England or Wales please call:
UK: 0345 301 4723
Membership Services & MyRewards
You can manage your account benefits on the Membership Services website, and track your rewards through MyRewards, but you can also call us on...
Manage your account benefits online, or call us :
Silver Accounts Monday to Friday 8am-8pm (except bank holidays) and Saturdays 9am-5pm
UK: 0345 607 5154
Overseas: +44 2392 666 062
Minicom: 0370 600 0856
Platinum Accounts Monday to Friday 8am-8pm (except bank holidays) and Saturdays 9am-5pm
UK: 0345 609 0456
Overseas: +44 2392 668 827
Minicom: 0370 600 0856
Black Accounts Monday to Sunday, 8am-10pm
UK: 0345 266 8801
Overseas: +44 2392 668 814
Minicom: 0370 600 0856
Help with MyRewards:
Visit our MyRewards support page for help with your rewards.
Change in circumstances
If you need to notify us of any changes in circumstances such as a bereavement, or if you're struggling financially, please get in touch with us...
Bereavement Monday to Friday 8am-6pm (except bank holidays) and Saturdays 9am-1pm
UK: 0800 161 5903
Overseas: +44 1204 684 658
Minicom: 0800 404 6161
Money worries & struggling financially Monday to Friday 9am-5pm, Saturdays 9am-2pm
Local rate number: 0345 301 5432
Minicom: 0800 027 1368
The cost of your call will depend on what phone line you're using. See our call charge information page.
Also, please note that calls may be recorded for training and monitoring purposes
